1. Communicates with clients during customer service issues by investigating root cause, providing regular updates on status of issue and following through to resolution.

2. Maintain Client information on company’s platform on time; Collaborates with IT team to reporting platforms issues / challenges and understand the system enhancements.

3. Keep a good relationship with clients, Executes ongoing maintenance of setting up and reactivating closed accounts for the sales teams within the database.

4. Making Client annual or quarterly report after distribution and explain the reports to clients.

5. Examines current CR processes to identify and implement new opportunities for enhancement, improve expediency, enhance overall client satisfaction.

Requirements :

1. Bachelor’s degree (or above) ;Minimum 3 years of experience

2. Advanced oral and written in English

3. Solid time management, attention to detail and organization skills. Adaptable and flexible with an ability to respond to changing work priorities, pressures and demands.

岗位职责：

1. 维护客户关系，为公司客户提供完整准确的咨询服务及信息，解决客户问题，提高客户满意度；

2. 及时更新客户服务内容；维护客户稿件发布平台；执行领导安排的工作；

3. 与客户保持良好的互动，积极主动拜访客户，搜集客户需求，处理客户投诉，与客户保持良好的沟通；

4. 认真完成经理分配的工作，整理发布案例，制作发布报告等；

5. 保证平台的数据准确，积极参与各平台的整合，提升部门工作效率。

任职要求：

1. 本科以上学历，3年以上工作经验,有客户服务经验者或者金融财经行业背景的优先；

2.熟练使用office 办公软件，PPT操作熟练；

3.良好的英语听说读写基础，大学英语四级以上；

4.耐心，责任心强，具有较好的团队合作精神和执行力；