【岗位职责Key Responsibilities】
1.[培训体系开发]
设计T2品牌专属的门店茶艺培训体系（含茶叶知识、冲泡技巧、客户体验标准）Develop T2-branded store training programs (tea knowledge, brewing techniques, CX standards)
2.[培训执行]
为新店开业提供驻店培训，为现有门店安排季度复训
Conduct on-site training for new store launches & quarterly refresher courses
3.[考核评估]
制定门店员工茶艺认证考核标准，跟踪培训后业绩改善
Design tea certification exams & track post-training performance KPIs
4.[文化传播]
将T2的澳洲品牌文化转化为中国门店可落地的服务话术
Localize T2's Australian brand culture into executable service guidelines
【任职要求 Qualifications】
1.[硬性条件 Must-have]
5年以上茶饮/零售行业培训经验（有国际品牌经验优先）
5+ years in F&B/retail training (global brand exp. preferred)
精通中国茶/拼配茶知识，持有茶艺师资格证更佳
Expertise in Chinese/international teas (tea master certification a plus)
能适应50%出差频率（支持全国门店）
50% travel required (nationwide store support)
2.[软性能力 Soft Skills]
故事力：能将茶文化转化为吸引Z世代的内容
Storytelling: Able to engage Gen Z with tea culture
数据思维：能通过培训数据优化门店转化率
Data-driven: Improve store conversion through training metricso
3.[绩效指标 KPIs]
门店员工认证通过率 ≥90%
新店开业培训达标周期 ≤7天
客户满意度（NPS）提升15%
4.[加分项 Bonus Points]
熟悉咖啡/精品茶饮跨界知识
有抖音/小红书内容创作经验
备注： 该岗位需与全球培训团队紧密协作，同步更新产品知识。
Note: This role requires close collaboration with global training team on product updates.