·
Organize and investigate ER cases in an efficient and timely manner.

·
Interact with employees (both
frontline and leaders) via phone, e-mail, and Teams in response to employee
relations matters, conduct interviews, speak to witnesses, review evidence and
analyze action items related to potential policy violations while making
recommendations to remedy any such violations.

·
Gather, summarize, and report
on Speak Up related cases both verbally and through formal written
communications.

·
Follow documented protocols and
processes to deliver world class customer service and first call resolution.

·
Ability to perform on-call
duties for weekends/evenings as needed.

·
Ability to understand and
follow information security protocols and handle sensitive data.

·
Able to multi-task and
consistently works against the right priorities.

·
Ensuring a high level of
customer service and operational excellence so that transactions are resolved
efficiently and in full compliance with relevant legal, company and process
requirements.

·
Maintaining systems
to ensure 100% data integrity and confidentiality of all employee ER related records.

·
Ability to construct an
objective narrative through an investigation to appropriately move
investigations along with input from key stakeholders.

·
Ability to communicate
effectively and professionally with all levels of the organization.

·
Work under hard deadlines to
deliver excellence to function and business.

·
Ability to effectively manage
multiple projects with overlapping tasks and work independently with minimal
supervision.

·
Ad hoc duties as assigned.

Requirement:

·
Bachelor’s or master’s Degree strongly preferred

·
Minimum 3-5 years’
work experience in Human Resources, Employee Relations, Legal or ER case Investigations

·
Previous exposure to employee
relations matters including investigations, discipline, and taking
statements/transcribing information.

·
Experience in practicing HR in
a manufacturing, distribution, or sales environment.

·
Experience in a union
environment

·
Chinese as a must, Great English skills (Verbal +Written)

·
Understanding of and experience
with PepsiCo policies and ethics (optional as a plus)