A Team Leads mission is to lead, direct, motivate and develop a group of consultants to exceed team objectives and targets while ensuring client satisfaction and that company policies and procedures are adhered to

Team Management

• Monitors team performance and productivity, all areas of performance metrics and identify opportunities for development to ensure that standards are met across the board

• Coaches, develops and supports direct reports to maximise individual contribution both to exceed business goals and achieve their full potential and career aspirations

• Managing a team of consultants, monitors & helps improve individual performance and maintain high morale

• Conducts periodic reviews with the team members and helps them in improving performance

  Operation Functions

• Works closely with SME to ensure effective delivery of services to client, and identifies training needs as it relates to specified process area

• Leads the resolution for escalated and complex issues raised by the client or internal business partners

• Communicates with clients, particularly, HR Business Partners / Service Managers as needed

• Receives and tracks to completion any escalated inquiries and accurately denotes such inquiries into tracking system, determines the most effective method of resolution, and creates and resolves cases daily

• Identifies and assists with implementing process improvements based on one or more specific process areas

• Performs quality audits on transactions

• Cascades latest process related inputs/updates from the client /management to the floor

Areas of Knowledge

• In depth knowledge of processes, policies and regulations within the area of Payroll, Benefits Administration and employment law/legislation appropriate to the clients geography

• Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards)

• Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)

People Management/Leadreship

职位福利：五险一金、补充医疗保险、定期体检、带薪年假、加班补助、年底双薪、餐补、交通补助