1. By forecasting and reviewing the work volume against resources required and motivating and directing staff to achieve high standard of efficiency to meet the agreed service standard and customers’ needs.
2. Optimizing resource utilization by planning and allocating resource across all sub-divisions of Tax Utility after actively cross-training staff competence.
3. By regularly reviewing the procedures and end-to-end processes and putting forward recommendations to automate transaction processing and modifying procedures and improve operational control.
4. Acting as the focal point of advocating and implementing business process re-engineering and evaluate cost benefit result of the streamline of Tax Utility.
5. By adhering to the Group’s agreed processes / procedures – achieving a satisfactory Audit report. Comply with procedures and diary watch and compliance requirements across the section.
6. Driving and encouraging constructive cross-country and cross-business teamwork through collaboration and matrix management.
7. Ensure effective communication of strategy, objectives and priorities across the team.

1. BA degree in Business or Management related.
2. 5-7 years of experience in project or process management.
3. Excellent communication skills in both English and Chinese.
4. Strong attentiveness to detail, with ability to work independently and under pressure.
5. Good experience in Project Management and process improvement initiatives.
6. Good communication, interpersonal and organization skills.
7. Good knowledge of MS application software, strong analytical and strong problem solving skills.
8. Great sense of ownership and servicing mind-set to ensure efficient and effective customer service processes.
9. Proficiency in both English and Chinese, strong communication, negotiation and influencing skills.

福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。