该岗位为短期岗，周期为3，如工作能力突出会延长至6个月左右；

英语能够作为工作语言，进行汇报；

需提供英文版简历；

工作内容主要为应收账款的催款工作，每日外呼电话量较多；

Impact of the role (Core Mission, Scope, Area of impact)
• Cashflow
• Revenue optimization
Key Responsibilities Include level of autonomy on problem solving, level of input on strategy, OKR
involvement, use of/input on resources (e.g. playbooks, handbooks)
• Supervise a team of 2
• Monitor and manage daily cash collection activities to ensure targets are
achieved.
• Create and provide reports related to the cash collection activities
• Create an improve reminders to Chinese customers, ensuring effective
and localized communication.
• Resolve escalated issues, including payment delays, billing disputes, and
customer queries, in close coordination with Finance and Sales teams.
• Manage disputes effectively by investigating root causes, applying
approved discounts when applicable, and collaborating with crossfunctional teams to reach resolution.
Nature of Impact (expected outcomes, how do you measure results/success)
• Enhance cash flow
• Reduce payment delays
• Identify and address reasons of non-payment
Key Relationships
2
Line management / leadership responsibilities (direct or indirect) – reporting into?
• Reporting into Director of Finance
Internal Stakeholders:
• Publishing
• Legal
• Accounting
• Accounts Receivable
Proposed Org Chart (Please add snapshot)
Requirements / Knowledge
Technical skills
• Advance excel skills
Additional skills
• Attention to detail & accuracy
• Communication & stakeholder management
• Fluent in English
Abilities / Competencies / Soft Skills
• Analytical Thinking
• Attention to Detail
• Strong communication skills, both written and verbal
Experience & Education
• +8 year's experience in cash collection with a strong background in AR
• University degree in finance or accounting
• Ideally experience with academic and/or publishing

主要职责 ：
• 监控和管理日常现金收款活动，确保达成目标。
• 创建并提供与现金收款活动相关的报告。
• 创建并优化针对中国客户的催款提醒，确保有效且符合本地习惯的沟通。
• 与财务和销售团队紧密合作，解决升级问题，包括付款延迟、账单争议和客户查询。
• 通过调查根本原因、在适用时运用批准的折扣并与跨职能团队协作达成解决方案，来有效处理争议。

要求 / 知识
专业技能
• 精通 Excel 技能
附加技能
• 注重细节和准确性
• 沟通与利益相关者管理
• 流利的英语
能力 / 胜任力 / 软技能
• 分析性思维
• 注重细节
• 强大的书面和口头沟通技巧
经验与教育
• 8 年以上现金收款经验，并有深厚的应收账款（AR）背景
• 大学财务或会计学位
• 具有学术和/或出版行业经验者优先