Responsible for cleaning and maintaining guestrooms,adjacent areas, and public zones on the floor to meet hotel cleanliness
standards. Ensure guest items are secure and organized, and provide a
comfortable stay environment for all guests through professional and efficient
services.

负责清洁并维护楼层客房、周边区域及公共区域，确保符合酒店清洁标准。保障客人物品安全有序，通过专业高效的服务为所有客人提供舒适的入住环境。

Main Responsibilities 主要职责

1. Administration 行政

Report for duty 10 minutes in advance and check out 10
minutes after the shift ends; receive daily work assignments, operation
reports, and keys from supervisors.

每日提前10分钟签到，延后10分钟签退；从主管处领取当日工作任务、运营报表及钥匙。

·
Maintain cleanliness and order in the pantry and work
trolley; tidy up and restock supplies before the end of the shift.

保持工作间及工作车的整洁有序，下班前整理并补充物资。

·
Record work progress and handover details accurately
in the logbook to ensure information consistency for the next shift.

在日志中准确记录工作进展及交接事项，确保下一班次信息连贯。

·
Turn off all lights in the pantry, lock the door, submit
work reports to supervisors, and return keys to the office after the shift.

下班后关闭工作间所有灯光、锁门，将工作报表提交给主管，并将钥匙归还至办公室。

·
Participate in departmental training activities and
meetings to learn and implement new operational standards.

参加部门培训及会议，学习并执行新的操作规范。

2. Financial and Revenue
Responsibilities 财务与收入职责

·
Regularly check Mini Bar consumption and inventory;
record usage accurately and report for restocking promptly to avoid shortages.

定期检查迷你吧商品消费及库存情况，准确记录并及时申请补充，避免缺货。

·
Cooperate with the uniform room to conduct monthly
linen inventory; report damaged or lost linen immediately to control asset
loss.

配合制服房完成每月布草盘点，及时上报损坏或丢失的布草，控制资产损耗。

·
Use cleaning supplies and consumables reasonably to
avoid waste; report damaged equipment promptly to reduce repair costs.

合理使用清洁用品及消耗品，减少浪费；及时上报损坏设备，降低维修成本。

·
Assist in tracking and recycling reusable guest items
to improve resource utilization efficiency.

协助跟踪并回收可循环使用的客用品，提升资源利用效率。

3. Talent and Culture and
Training 人才与文化及培训

·
Maintain collaborative working relationships with
colleagues, supervisors, and managers; support team members during peak periods
to ensure smooth operations.

与同事、主管及经理保持协作关系，高峰期支援团队成员，保障运营顺畅。

·
Participate in skill training (e.g., cleaning
techniques, safety protocols) to continuously improve professional
capabilities.

参与技能培训（如清洁技巧、安全规范等），持续提升专业能力。

·
Follow guidelines in the staff handbook; abide by
hotel rules and set a positive example for teamwork.

遵循员工手册规定，遵守酒店制度，树立团队协作的积极榜样。

·
Share practical experience (e.g., efficient
bed-making, supply management) with new team members to support their
onboarding.

向新同事分享实用经验（如高效铺床、物资管理等），助力其快速融入工作。

4. Guest Service
Responsibilities 宾客服务职责

·
Discover and record guest preferences to support
personalized service delivery.

发现并记录客人喜好，为个性化服务提供依据。

·
Provide shoe-shining and laundry collection services;
respond promptly to guest requests with a friendly attitude.

提供擦鞋及收洗衣服务，以友好态度及时响应客人需求。

·
Maintain a neat appearance, wear a smile, and greet
guests politely when encountering them in corridors or rooms.

保持仪容仪表整洁，面带微笑，在走廊或客房内遇到客人时礼貌问候。

·
Report lost items found in guestrooms to the
Housekeeping office immediately and record details in the logbook to ensure
proper handling.

如在客房内发现客人遗失物品，立即上报客房部办公室并在日志中记录细节，确保规范处理。

5. Professional Technical Responsibilities 专业技术职责

·
Clean guestrooms in the specified order: priority for
early guest requests, occupied rooms with make-up signs, arrival rooms,
occupied rooms, and check-out rooms.

按规定顺序清洁客房：优先处理清早客人要求的房间、挂有清洁标志的住客房、预抵房、住客房及退房。

·
Make beds according to standards: ensure bed sheets
and duvets are 平整 without wrinkles; arrange pillows, cushions, and towels in a
neat and consistent manner.

按标准整理床铺：确保床单、被套平整无褶皱；整齐摆放枕头、靠垫及毛巾等寝具。

·
Clean and disinfect furniture, appliances, and
bathroom facilities; vacuum and mop floors to eliminate dust and stains.

清洁并消毒家具、电器及浴室设施；对地面进行吸尘、拖地等操作，清除灰尘和污渍。

·
Inspect room facilities for malfunctions; report
issues to engineering promptly and record in the maintenance log.

检查客房设施是否故障，及时向工程部报修并记录在维修日志中。

·
Follow weekly cleaning plans to deep clean designated
areas; maintain cleanliness in corridor public zones to ensure smooth passage.

按照每周清洁计划对指定区域进行深度清洁；维护楼道公共区域卫生，确保通行顺畅。

Other Responsibilities 其他职责

·
Strictly implement policies on guest information
confidentiality (GDPP), housekeeping master key management, PSB regulations,
and "social media crisis" handling mechanisms.

坚决执行酒店客人信息保密（GDPP）、客房万能卡管理、PSB
章程及 “媒体公关危机” 处理机制。

·
Undertake multi-functional role assignments as needed
(e.g., temporary coverage for service gaps during peak periods).

按需求承担 “一职多岗” 任务（如高峰期临时补位支援）。

·
Complete other temporary duties or special projects
assigned by supervisors.

完成上级主管交办的其他临时性任务或特殊项目。

Sustainable Development
(Planet 21) Responsibilities 可持续发展职责

·
Classify and recycle waste in guestrooms and work
areas to reduce environmental pollution.

对客房及工作区域的废弃物进行分类回收，减少环境污染。

·
Promote water and electricity conservation in
operations (e.g., turning off unused lights, avoiding excessive water use
during cleaning).

运营中践行节水节电（如关闭闲置灯光、清洁时避免过量用水）。

·
Assist in promoting eco-friendly guestrooms by
reminding guests to reuse towels or reduce disposable amenity usage.

协助推广环保客房理念，提醒客人重复使用毛巾或减少一次性用品消耗。

Key Performance Indicators 关键绩效指标

·
Room cleaning compliance rate.

客房清洁达标率。

·
Guestroom facility inspection accuracy.

客房设施检查准确率。

·
Linen loss rate.

布草损耗率。

·
Guest satisfaction with room cleanliness.

宾客对客房清洁的满意度。

Profile概况

Knowledge and Experience知识和经验

·
Basic Chinese literacy (reading/writing) and simple
English communication skills.

具备基础中文读写能力及简单英语沟通能力。

·
Familiar with the use of common cleaning tools (vacuum
cleaners, disinfectants) and safety precautions.

熟悉常用清洁工具（吸尘器、消毒剂等）的使用方法及安全注意事项。