岗位职责:

Main Responsibilities
This position is responsible resort frontline staffing HC, labor hour & OT estimation and evaluation; formulate operational resourcing plans in line with demand-based scheduling; drive resort labor utilization, efficiency through data analytics work and execution delivery; corporate with BU to improve profitability for selected revenue product through data analytics work

-Operation & Planning
• Lead Operational rosters across all operational departments to ensure the daily operation is seamless in delivery and develop strategic constructive relationship with BU
• Maintain & fine tune CPT SOP and shift scheduling of whole resort to achieve highest standards of service quality, guest satisfaction and met internal efficiency & productivity goal.
• Drive business rule set up and project management of system deployment of CPT and Central Data Platform in Y2-Y4
• Support in peak season attendance management plan development and provide crowed risk alert from CPT perspective through Central Planning Office system
• Identify resourcing challenges and pro-actively work to maintain business continuity.
• Acting as the operational staffing subject matter expert on employee resourcing to provide innovative, cost effective and timely solutions.
• Build module and analytic tool to support analytic need & planning
• Build dashboard for key operation performance index
• Create work stream to aid the organizations objectives and strategies
• Assist in developing contingency plans to ensure Resort is resourced accordingly in the instance of both internal and external change.
• Partner with the departments to optimize resource planning requirements for revenue, cost and guest experience.
• Ensuring the company culture and values is representing throughout the resourcing process.
• Act as a role model for LEGOLAND and Merlin values

-Financial
• Support leader to prepare annual business plan and responsible for the execution of the business plan which is including keep necessary and optimize resort labor hour & OT cost
• Partner with Continuous Improvement Manager to drive improvement with tangible business value
• Through proactive resource models track financial target and Guest KPIs performance ensuring rostering meets and balances the needs of both requirements.
• Support Main Entrance team to lead FastTrack inventory demand estimation module build and dynamic inventory of FastTrack product to optimize revenue

-People
• Drives positive culture throughout the team by leading engaging team meetings, maintaining high quality standards and coaching team members to deliver high standards.
• Review appraisals and performance for all Admission Team members and set up successor plan
• Train new and existing staff to develop best practice with regard to customer service, scheduling work and analytic work

-HEALTH AND SAFETY
You are responsible for implementing LLSHR’s HSS Policy, management system and related standards.
Within the area of management responsibility, you must:
 Show clear leadership and commitment to HSS; this includes setting a good personal example.
 Develop plans that are consistent with the HSS strategy to carry out risk assessments and meet relevant standards, legal requirements and LLSHR’s HSS targets and objectives.
 Take the necessary practical steps to implement the HSS management system, including:
Providing suitable resources and training
Defining specific roles and responsibilities
Explaining HSS issues effectively
Establishing operational controls
Managing contractors effectively
Organising emergency response arrangements
 Implement measures to monitor HSS performance and, where necessary, take corrective action. This includes audits, performance monitoring, and reporting / investigating incidents.
 Ensure that HSS decisions are consistent with LLSHR’s HSS Policy.
 Consider HSS issues in business decisions and explain their importance.
 Support promotional campaigns and educational plans.
 Recognise and reward employees who show positive HSS behaviour and achieve HSS objectives.
 Discuss HSS issues regularly.
 Encourage employees to suggest measures to improve HSS performance, and follow these up.
 Ensure that employees who blatantly or repeatedly violate HSS standards, procedures and rules are disciplined appropriately.
 Challenge unsafe conditions or actions and work with those involved to agree the necessary safety improvements.
 Provide ready access to skilled HSS professionals and / or accurate HSS advice.

Requirements
1. More than 7+ years working experience from theme park or hospitality industry nd from operation related role and prefer understand and direct experience in front line staff workforce planning and scheduling
2. Park opening experience is preferred and on hand experience in labor scheduling system deployment and use is preferred
3. Previous project management experience
4. Strong analytic skill and analytic experience. Familiar with Microsoft Office and certified analytic certification is highly preferred.
5. Experience of PowerBI, Tabular, Python and SQL will be adding point.
6. Bachelor's degree and Master degree preferred. CET 6, can read & write in English
7. Passion in theme park operation and can work under pressure, quick decision maker and accept flexible shift based on business need
8. Quick learner, self motivated and demonstrate Can Do attitude