岗位职责:

1. Job Purpose
工作目标

- Work closely with Executive Chef and Sous to contribute to the Food and Beverage Strategy that supports overall hotel sales and guest satisfaction strategies for all food and beverage, meetings and banquets, and event revenue streams with empathy for the guest population (leisure/corporate/family) and brand
- 与行政总厨和副厨紧密合作，制定餐饮战略，支持酒店的整体销售和所有餐饮、会议和宴会的客人满意度战略，以及关注客人群体（休闲/企业/家庭）和品牌的活动收入流。
- Ensure strict compliance with all relevant Hygiene and Safety legislation requirements and Merlin code of safe working practices through effective due diligence.
- 通过有效的尽职调查，确保严格遵守所有相关的卫生和安全法规要求以及默林安全工作规范。
- Recruit, develop and lead a positive, professional, and strong team, with a focus on guest satisfaction, quality of food and delivery and development of a high level of skills; act as a role model in leading this through the Merlin values.
- 招聘、发展和领导一支积极、专业、强大的团队，关注客人满意度、食物质量和递送，并培养高水平的技能；作为默林价值观的榜样。
- Provide the relevant information, tools and training to the team in order for them to deliver to a high standard
- 为团队提供相关的信息、工具和培训，以使他们达到高标准。
- Ensure there is a comprehensive cleaning programme which is executed well and accompanied with the relevant paperwork trail.
- 确保有一个全面的清洁计划，并有相关的书面记录。
- Effective management of costs which include food and labour and to ensure that they are inline with the business needs.
- 有效管理成本，包括食品和劳动力，并确保它们符合业务需求。
- Ensure that Guest Satisfaction KPI(Key Performance Indicators) are at a constant high standard.
- 确保客人满意度KPI（关键绩效指标）始终保持在高水平。


2. Business Impact/Results
业务影响/结果

- Monitor, analyse and respond to changes in commodity costs to ensure we provide high quality products to our customers while contributing to profitable LLSHR
- 监控，分析和应对商品成本的变化，以确保我们为客户提供高质量的产品，同时为LLSHR的盈利做出贡献。
- Work closely with meeting and banquet managers to ensure all meetings and events run smoothly
- 与会议和宴会经理紧密合作，确保所有会议和活动顺利进行。
- Develop a development plan for all chefs, with a clear succession plan within the team while reducing labour turnover
- 为所有厨师制定发展计划，在团队内制定明确的继任计划，同时减少人员流动率。
- Have a clear understanding and understanding of the gross profit realized
- 对毛利有清晰的认识和理解。
- Manage food stocks, including accurate waste reporting/recording and, where necessary, implement action plans to achieve gross food profits
- 管理食品库存，包括准确的废物报告/记录，并在必要时实施行动计划以实现食品毛利润。

3. Correspondence
快速响应

- Liaise and collaborate with the Executive Chef and Executive Sous Chef and the Merlin Group commercial team to share ideas, concepts and secure bigger and better deals
- 与行政总厨、行政副总厨和默林集团商务团队保持联系和合作，分享想法和概念，确保更大更好的交易。
- Collaborate and develop relationships with external suppliers to ensure LEGOLAND Shanghai Resort enjoys the best reputation in the industry and receives the services needed to ensure that the operational food and beverage team can deliver the highest quality products and targeted financial returns.
- 外部供应商合作和发展关系，以确保上海乐高乐园度假区在业内享有最佳声誉，并获得所需的服务，以确保运营的餐饮团队能够提供最高质量的产品和目标的财务回报。
- Communicate effectively with the wider F&B resort team as well as the Group F&B team to ensure best practices/standards and procedures are available within Merlin Entertainment.
- 与酒店餐饮团队以及集团餐饮团队进行有效沟通，以确保默林娱乐公司的最佳实践/标准和程序。

4. Decision Making & Autonomy
决策与自主

- Monitor and respond to expenses related to food and beverage equipment maintenance
- 监控和响应与食品和饮料设备维护相关的费用。
- Decide on appropriate menus and recipes while demonstrating awareness of food profitability
- 决定合适的菜单和食谱，同时展示食品盈利意识。
- Implement custom order tables with face value levels to ensure consistent inventory holding levels based on business needs.
- 根据业务需要，执行带有面值水平的自定义订单表，以确保一致的库存水平。
- Regularly check hotel occupancy and park attendance to gauge and forecast demand,
- 定期检查酒店入住率和公园出勤率，以衡量和预测需求。
- Work with the Executive Chef and Executive Sous Chef to propose strategies to fill the trough.
- 与行政总厨和行政副总厨一起提出策略以填补低谷。
- Ensure that the kitchen brigade clearly understands their roles and responsibilities.
- 确保厨房团队清楚地了解他们的角色和责任。

5. Applied Knowledge & Specialist Skills
应用知识和专业技能

- Effective communication skills
- 有效的沟通技巧。
- Lead by example; role model for the Merlin Way
- 以身作则；默林之道的榜样。
- Impact and influencing skills
- 影响力和影响技巧。
- Proficient in Microsoft Office packages.
- 熟练使用Office办公软件。
- Excellent organisational skills with the ability to prioritise and manage your workload in a timely manner to meet set deadlines.
- 优秀的组织能力，能够及时安排和管理工作，以满足规定的截止日期。
- Ability to manage in a diverse environment with focus on client and customer service.
- 能够在多样化的环境中进行管理，注重客户和客户服务。
- Ensure all team members are trained in line with company standards & procedures and that all employees’ sign documentation which is associated with their training.
- 确保所有团队成员按照公司标准和程序进行培训，并确保所有员工签署与培训相关的文件。

6. Making Resources
制造资源

- Manage budgets effectively, including controlling the cost of goods, labour, waste, and inventory.
- 有效地管理预算，包括控制货物、人员、浪费和库存的成本。
- Effective use of sectoral resources
- 有效利用部门资源。
- Minimize costs and waste by carefully managing inventory ordering, portion size control, and inventory turnover
- 通过仔细管理库存订单、份量控制和库存周转率来减少成本和浪费。
- Ensure robust processes for checking deliveries and inventory orders.
- 确保可靠的流程检查交货和库存订单。
- Build relationships with local catering colleges and institutions to create natural pathways for students to apply and start their catering careers at LEGO LAND Shanghai Resort.
- 与当地餐饮学院和机构建立关系，为学生申请并开始在上海乐高乐园度假区的餐饮事业创造自然的途径。
- Oversee and implement quality control measures for the more junior members of the team.
- 监督和实施团队中较初级成员的质量控制措施。
- Effectively manage employees in accordance with employment laws, including young worker legislation.
- 根据劳动法，包括青年劳工法，对员工进行有效管理。
- Ensure the development of team members through the use of courses offered by LEGOLAND Shanghai Resort and Merlin Entertainment.
- 通过上海乐高乐园度假区和默林娱乐提供的课程，确保团队成员的发展。

7. Complexity & Problem Solving
复杂性和解决问题的能力

- Provide creative ideas for customer satisfaction and operational goals.
- 为客户满意度和运营目标提供创造性的想法。
- Demonstrate knowledge and knowledge of the latest trends in food nutrition to our target audience and contribute to continuous nutritional development.
- 向我们的目标受众展示食品营养最新趋势的知识和知识，并为持续的营养发展做出贡献。
- Overcome any operational issues to ensure that food delivery standards are not compromised at any time
- 解决任何运营问题，确保送餐标准在任何时候都不会受到影响。
- Effective staff management in case of complaints, concerns or grievances
- 在发生投诉、担忧或抱怨时有效管理员工。
- Ensure tracking of food consumption at LEGOLAND Shanghai Resort.
- 确保跟踪上海乐高乐园度假区的食品消费情况。

8. Health & Safety
健康与安全

Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.
根据集团政策（HS001）和法律，员工应对自己以及同事和顾客（如适用）的安全负责。特别是员工必须确保他们从事的所有工作活动都依照安全的工作程序。员工不得使用未经培训过的任何工具和设备。如果意外发生时，员工必须确保及时和直属上级汇报，并且在合适的情况下积极协助任何的调查。

- Requires progressive years of professional-level experience in kitchens, with demonstrable experience over 5years as Chef de Cuisine(or equivalent role/job experience).
要求在厨房有多年专业水平的工作经验，有5年以上厨师长的工作经验。或同等职位或工作经验）。
- A proven track record in managing cost of sales required. Underpinning knowledge of food safety required and proven record to obtain industry standards at the highest level.
有良好的食品成本管理经验。具备食品安全知识，并有可靠的记录以达到最高水平的行业标准。
- Minimum 8years of work experience in China and be familiar with local diet preference
8年以上在中国境内工作的经验，并熟悉本地饮食喜好。
- Knowledge on food and beverage systems preferred with stock taking ability. Industry experience in a theme park, hotel or resort preferred.
熟悉餐饮系统及盘点系统者优先。有主题公园、酒店或度假区工作经验者优先。
- A culinary degree or bachelor's in business, food service management (or equivalent education and experience) is required.
要求有烹饪相关学位或商业、餐饮服务管理学士学位。或同等教育经历和经验）。
- Must be willing to work flexible hours, including evenings and weekends to support Resort operations.
必须接受灵活工作时间，包括晚上和周末，以支持度假区的运营。