岗位职责/职位描述

· reets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

· 随时以友好的态度与客人打招呼，为客人提供帮助，尽量用客人名字称呼客人。

· Registers and rooms all arrivals according to established procedures

· 按照酒店的程序，为所有到达客人登记及安排房间。

· Maintains intimate knowledge of departmental standards and procedures

· 详细了解部门标准及程序。

· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

· 为客人登记、结账及更换房间，按照预定部要求，确保把所有数据完整输入酒店电脑系统。

· Maintains cashier float and ensures accurate daily report of all money received

· 维持现金流动，确保收到现金的准确性。

· Cashes hotel guest’s personal and travelers checks and assists with currency exchange

· 为酒店客人兑换个人或旅游支票，协助客人兑换现金。

· Responsible and attends to guest’s request of using the service of safety box at all times

· 通过保险箱服务，满足客人要求。

· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
·了解所有特殊促销程序，例如;季节性套餐、常旅客计划以及洲际酒店集团忠诚度计划。

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