Customer service Engineer /客服服务工程师
What are my responsibilities?
1. Handle with the customer service from domestic and oversea for GMC motor products.
负责国内和海外客户服务的协调和管理工作；
2. Communicate with customers politely and reasonably to ensure customer satisfaction.
妥善沟通客户反馈以确保客户满意；
3. Cooperate with company relevant functions for quality accidents in after-sales services and supervise the responsible departments to implement correct measures.
负责在售后服务过程中出现的质量事件，与相关部门沟通、协调，并且落实相关纠正措施；
4. Responsible for resolving customers’ complaints.
负责客户抱怨的处理；
5. Check spare parts, repair parts and service prices to ensure precision of non-conformance cost after delivery.
负责审核备件、维修件价格及保内外维修服务价格, 并确保售后不合格费用的准确性;
6. Complete other tasks assigned by the leader carefully.
认真完成领导交办的其他工作。
What do I need to qualify for this job?
1. Have a good fault analysis capability and trouble shooting experience;
具备产品失效分析能力和问题解决的经验；
2. Professional customer communication skills and presentation skills;
专业的客户沟通能力；
3. Quality awareness and basic commercial know-how;
具有质量意识和基础的商务知识；
4. Major in Mechanical or related, bachelor or above degree;
机械相关专业大专及以上学历；
5. Good written and verbal communication skills in English；
良好的英语交流能力；
6. More than three years experience of relevant experience is preferred.
3年以上相关工作经验者优先。
Base: 江苏扬州仪征市天越路66号（西门子机电科技（江苏）有限公司）
上下班时间：8：35-17：05