We are seeking a highly skilled and motivated Senior Data Center Technician to join our team. In this role, you will be responsible for overseeing the operations, maintenance, and troubleshooting of our enterprise network, power and cooling solutions in our company labs and offices. You will ensure the smooth and efficient operation of hardware, networking, and server systems, while supporting customers and stakeholders to maintain high levels of uptime and performance.
Key Responsibilities:
● Oversee day-to-day operations within the offices, NERs (Network Equipment Room), and labs, ensuring all hardware and systems are functioning properly.
● Perform troubleshooting and diagnostics for hardware and network-related issues.
● Manage the installation, configuration, and maintenance of servers, storage devices, and network equipment.
● Conduct preventive maintenance and regular inspections of equipment to minimize downtime.
● Regularly audit IT environments to identify changes that have occurred, cleaning up rooms and cabling while there
● Assist with the planning, implementation, management of system monitoring tools and respond to systerts, escalations, and incidents in a timely manner.
● Collaborate with other cross-functional teams to support various business initiatives and projects.
● Develop and maintain documentation related to hardware configurations, troubleshooting procedures, tribal knowledge, and data center processes.
● Facilitate regional meetings independently and lead team to solve problems and incidents.
Additional Responsibilities:
● Define locations for equipment within network rooms (security/BAS panels, rack positions for network gear, service provided wall fields)
● Produce construction documents and specifications for low voltage cabling contractors
● Track capacity of available ports, fiber plant, and PDU outlets within network rooms
● Configure and connect smart PDU/UPS, working with monitoring team to provide alerting at correct thresholds
● Regularly walk construction projects and provide site reports with Nvidia feedback on work
Qualifications:
● Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
● 5+ years of experience in IT operations, server administration, or similar technical support roles.
● Strong understanding of data center infrastructure, including servers, storage systems, networking equipment, and power/cooling systems.
● Strong experience with server hardware troubleshooting and maintenance (e.g., Dell, HPE, Lenovo, SuperMicro).
● Knowledge of network protocols and concepts, including TCP/IP, DNS, DHCP, VPNs, and firewalls.
● Familiarity with monitoring, automation, and inventory tools (e.g., MAAS, Nautobot) and ticketing systems (e.g., ServiceNow, Jira).
● Ability to be proactive and work with minimal direction. Strong communication skills and the ability to work well within a team environment.
● Ability to work in a fast-paced, high-pressure environment and manage multiple priorities. Availability to work across different time zones to support global regions
● Ability to go onsite a few days a week. Travel when needed (once a few months). Physically lift with the assistance of equipment, install, and inspect components in a rack
● Experience in managing vendors, provide working instructions and SOW (Statement of work)
● Speak English Fluently. Ability to use English in meetings and writings
地点：中国上海
我们正在寻找一名高技能和积极进取的高级数据中心技术人员加入我们的团队。在这个职位上，您将负责监督我们的企业网络、电源和冷却解决方案在我们的公司实验室和办公室的操作、维护和故障排除。您将确保硬件、网络和服务器系统的平稳高效运行，同时支持客户和利益相关者保持高水平的正常运行时间和性能。
IT Infrastructure Senior Technician
主要职责:
 监督办公室、网络设备室和实验室的日常运作，确保所有硬件和系统正常运行。
 对硬件和网络相关问题进行故障排除和诊断。
 管理服务器、存储设备和网络设备的安装、配置和维护。
 对设备进行预防性维护和定期检查，尽量减少停机时间。
 定期审核IT环境，以确定已经发生的变化，清理房间和布线
 协助系统监控工具的规划、实施和管理，及时响应系统警报、升级和事件。
 与其他跨职能团队合作，支持各种业务计划和项目。
 开发和维护与硬件配置、故障排除程序、部落知识和数据中心流程相关的文档。
 独立主持区域会议，带领团队解决问题和突发事件。
额外的职责:
 定义网络机房内设备的位置（安全/BAS面板，网络设备的机架位置，提供服务的墙壁区域
 为低压电缆承包商制作施工文件和规范
 跟踪网络机房内可用端口、光纤设备、PDU插座的容量
 配置并连接智能PDU/UPS，配合监控团队提供正确阈值报警
 定期巡视施工项目，提供包含Nvidia工作反馈的现场报告
资格:
 信息技术，计算机科学或相关领域的学士学位（或同等经验）。
 5年以上IT运营、服务器管理或类似技术支持工作经验。
 熟悉数据中心基础设施，包括服务器、存储系统、网络设备和电源/冷却系统。
 有丰富的服务器硬件故障排除和维护经验（如戴尔，惠普，联想，超微）。
 了解网络协议和概念，包括TCP/IP， DNS， DHCP， vpn和防火墙。
 熟悉监控、自动化和库存工具（如MAAS、Nautobot）和票务系统（如ServiceNow、Jira）。
 工作积极主动，在有限的指导下工作。良好的沟通技巧和团队合作能力。
 能够在快节奏、高压力的环境中工作，并能处理多个优先事项。跨不同时区工作以支持全球区域的可用性
 够每周到现场工作几天。必要时旅行（几个月一次）。在设备的帮助下进行物理提升，安装和检查机架上的组件
 有供应商管理经验，提供工作指导书和SOW（工作说明书）
 流利地说英语。能够在会议和写作中使用英语