•First level support: support employees in general questions such as training courses, learning portal self-services. Investigate and when relevant escalate service requests to the appropriate HR team
•Training administration: Organizing internal and external trainings (including regular employee trainings, leadership trainings, vocational training activities); evaluating individual training sessions (e.g., coordinating trainers, inviting attendees, organizing training venues)
•Training delivery: Delivering internal trainings and determining sourcing options for external trainings by assessing/selecting external training providers; monitoring training provider performance; evaluating training program success.
•Training follow up: Assessment of individual development potential; Training evaluation and feedback; Yearly overall training spend/needs assessment; Training calendar design
•Engage with customers (internal or external) on resolutions to service requests within training area.
•Promote a working culture where processes are followed in order to secure service delivery quality
•Be the bridge to Global CoE for any related matters or actions