网络运营中心（NOC）经理​

【岗位亮点】​

●统筹吉隆坡核心 NOC 团队及柔佛州现场运营团队，双线管理赋能业务落地​

●主导 7×24 小时网络高可用保障，直接影响客户服务体验与业务连续性​

●搭建标准化运营体系，推动团队能力与网络性能双向提升​

一、职位概述​

作为网络运营核心管理者，你将全面负责吉隆坡网络运营中心（NOC）的整体运营与绩效管控，聚焦网络基础设施的实时监控、故障精准检测、高效事件响应及性能持续优化，确保网络始终保持高可用、高可靠状态。同时，你需统筹管理位于柔佛州的现场运营团队，通过科学调度与流程管控，保障现场维护、设备更换、站点巡检及应急响应工作高效落地，为南部地区网络稳定运行筑牢基础。​

二、核心职责​

（一）吉隆坡 NOC 团队管理与运营​

●搭建并领导 7×24 小时 NOC 团队，通过系统化培训、精细化监督与个性化培养，打造专业高效的运营团队，全力保障网络高可用性、可靠性与高性能；​

●主导实时网络监控与事件全生命周期管理，建立标准化处理流程，确保故障响应、问题解决全程符合服务级别协议（SLA）要求，最小化故障对业务的影响；​

●设计并落地事件升级机制、根本原因分析（RCA）流程，以及内外部跨团队沟通协作规范，打破信息壁垒，提升问题解决效率；​

●深度分析网络关键绩效指标（KPI），输出数据驱动的运营报告，精准识别运营趋势与优化方向，推动网络性能持续迭代；​

●统筹规划网络维护窗口与升级方案，平衡业务需求与运维工作，制定风险防控预案，将对客户的影响降至最低；​

●负责运营文档与知识库（含操作手册、标准作业程序 SOP、升级矩阵等）的全生命周期管理，确保内容实时更新、规范统一，为团队高效作业提供支撑。​

（二）柔佛州现场运营统筹​

●全面管理柔佛州现场运营团队，明确团队职责与工作标准，统筹物理基础设施支持工作（含光纤跳线、设备更换、站点拜访等），确保现场服务质量；​

●结合南部地区接入点（POPs）与数据中心设施分布，科学规划预防性维护、站点审计及物理检查计划，合理分配任务，防范潜在风险；​

●担任 NOC 与现场团队的 “桥梁纽带”，建立高效派单机制，确保需现场介入的事件能被精准识别、快速调度，实现问题闭环管理；​

●负责现场运营所需备件、工具及网络硬件的库存管控与物流协调，建立安全库存预警机制，保障现场作业 “物资不缺位”；​

●严格落实现场部署的安全、安保及合规要求，定期开展合规检查与培训，确保团队操作全程符合行业规范与公司制度。​

（三）人员管理与团队领导力​

●基于业务目标与团队能力现状，为 NOC 工程师、现场技术人员制定清晰的工作目标、可量化的关键绩效指标（KPIs）及个性化培训计划，助力员工成长；​

●组织定期团队会议、工作复盘会与绩效评估，及时反馈员工工作表现，挖掘团队优势与不足，针对性制定改进方案；​

●培育 “责任为先、持续精进、协作共赢” 的团队文化，通过激励机制与沟通机制，提升团队凝聚力与战斗力，打造高绩效团队。​

Network Operation Centre (NOC) Manager

Job Summary

The NOC Manager is responsible for the operational performance and management of the Network Operations Center based in Kuala Lumpur. This includes real-time monitoring, fault detection, incident response, and performance optimization of the network infrastructure. Additionally, the NOC Manager will oversee the Field Operations Team located in Johor, ensuring timely execution of field maintenance, equipment replacement, site inspections, and emergency response.

Network Operations Center (KL-based)

· Build, lead, supervise, and develop the 24x7 NOC team to ensure high availability, reliability, and performance of the network.

· Manage real-time network monitoring and incident handling, ensuring SLA compliance for fault response and resolution.

· Establish incident escalation protocols, root cause analysis processes, and communication workflows with internal teams and external partners.

· Analyse network KPIs, generate operational reports, and identify trends and improvement areas.

· Coordinate planned maintenance windows and network upgrades with minimal customer disruption.

· Ensure documentation and knowledge base (runbooks, SOPs, escalation matrices) are consistently maintained and improved.

Field Operations (Johor-based team)

· Manage and coordinate the Field Operations Team in Johor responsible for physical infrastructure support (fiber patching, equipment replacement, site visits).

· Plan and assign preventive maintenance, site audits, and physical checks across POPs and data center facilities in the southern region.

· Serve as a liaison between the field team and the NOC to ensure accurate and timely dispatch for incidents requiring on-site intervention.

· Oversee inventory and logistics of spare parts, tools, and network hardware for field operations.

· Ensure all safety, security, and compliance procedures are adhered to during field deployments.

People Management & Leadership

· Set goals, KPIs, and training plans for NOC engineers and field technicians.

· Conduct regular team meetings, reviews, and performance evaluations.

· Foster a culture of accountability, continuous improvement, and collaboration.

Work location: Kuala Lumpur, Malaysia