职位描述
Key Responsibilities
Assist customers with their inquiries and concerns in (English) via phone, chat, or email;
Communicate effectively with customers, showing empathy and patience;
Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
Advocate the Trip.com culture both internally and externally;
Assist with ad hoc projects assigned by Team Leads / Supervisors.
Requirements
Proficiency in both verbal and written (English);
Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.