该职位需具备美国合法工作身份

JOB SUMMARY

Responsible
for supporting all aspects of the operation including guest and
employee satisfaction, human resources, financial performance, sales and
revenue generation and delivering a return on investment. Assists the
General Manager in leading the team in the development and
implementation of property-wide strategies. Ensures implementation of
the brand service strategy and brand initiatives with the objective of
meeting or exceeding guest expectations. Builds relationships with key
customers and is involved in the sales process.

CORE WORK ACTIVITIES

Assisting the Operational and Financial Management of the Property

• Ensures that all brand standards are being maintained in each area of the property.
• Ensures all team members meet or exceed all brand requirements.
• Oversees the operation of the all property departments.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Ensures a viable key control program is in place.
• Maintains current licenses and permits as prescribed by local, state and federal agencies.
• Provides a safe working environment in compliance with OSHA/MSDS.
• Oversees
  all finance and accounting functions, including, but not limited to,
  accounts payable, accounts receivable, petty cash, payroll and ordering
  procedures, end of period, banking procedures and PAF's.
• Review
  financial statements, sales and activity reports, and other performance
  data to measure productivity and goal achievement and to determine areas
  needing cost reduction and program improvement.
• Complies with all corporate accounting procedures.
• Performs required annual Quality audit with GM.
• Supporting the Management and Development of Departmental Teams
• Stays readily available/approachable for all employees.
• Extends professionalism and courtesy to employees at all times.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals.
• Makes sure that staffing levels are appropriate to exceed guest expectations.
• Sets clear performance expectations with the General Manager.
• Assists team supervisors with constructive coaching and counseling.
• Solicits feedback for continuous improvement.
• Managing the Guest Experience
• Conducting Human Resource Activities
• Performs other duties as assigned and needed.
• Extends professionalism and courtesy to guests at all times.
• Motivates and encourages staff to solve guest and employee related concerns.
• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.
• Ensures orientations for new team members are thorough and completed in a timely fashion.
• Takes proactive approaches when dealing with employee concerns.
• Ensures property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place.

Education and Experience

• 2-year
  degree from an accredited university in Hotel and Restaurant
  Management, Hospitality, Business Administration, or related major;
• 2 years experience in AGM or 5 years in leading the guest services, front desk, housekeeping, or related professional area.