招聘要求/Job Profile：

1、本科以上学历，专业不限，经验不限，年龄22-35岁。

Above the college degree, there are no restrictions on majors, and the age between 22 and 35 years old.

2、普通话标准，相貌端正，有良好的职业形象和气质，人品正直，举止大方得体。

Standard Mandarin, decent appearance, good professional image and temperament, upright character, and elegant and proper behavior.

3、具有良好的英文沟通能力和英文书写能力，能与外籍人员进行流畅地口语和邮件的沟通交流。

Possessing excellent English communication and writing skills, being capable of engaging fluently in oral and email communication with foreigners.

4、头脑灵活，反应灵敏，应变能力强，做事严谨，抗压能力强，有学习能力。

Having quick wit and responsiveness, being adaptable, meticulous in work, and having strong ability to bear pressure and willing to learn.

5、做事积极，性格开朗随和，注重细节，工作有责任心，敢于承担责任，执行力强。

Being proactive in doing things, having an outgoing and easy-going personality,
paying attention to details, being responsible for work, daring to take
responsibility and having strong execution.

6、具有良好的服务意识，团队协作精神以及良好的沟通、协调和应变能力。

Having good service awareness and teamwork spirits, having good communication, coordination and adaptability skills.

7、熟练使用office办公软件（Excel、Word、PPT）。

Being proficient in using office software （Excel、Word、PPT）.

岗位职责/Job Description：

1、 协助租赁主管完成客户带看和租赁文件准备等工作。

Assis the leasing supervisor in showing clients properties and preparing leasing documents.

2、 协助总经理、总工程师进行日常翻译工作。

Assist the General Manager and CFE in translation work.

3、如因工作需要，或需协助客服部门完成以下客服工作：

If the work requested, may need to assistant the CR department to finish some CR work also as follows:

3.1 负责接听客户热线: 按照一致的服务标准, 为来电者答疑解惑, 向客户提供礼貌,友好,高效的服务。

Responsible for Customer/Tenants Hotline: Offer customers a courteous, efficient and friendly telephone service, and ensure that all telephone communications are in line with consistent service standards.

3.2 租户入/退租: 处理租户入/退租事宜, 确保租户入/退租的顺利进行。

Tenant Move-In/Out Handing: Make sure our tenants Move-In/Out process goes smoothly.

3.3 处理客户投诉: 聆听客户需求, 记录客户反映的问题, 向客户道歉并解释跟进事宜, 最后确认客户对事件处理的满意度。

Handing Customer’s Complaints: Listen to customer’s needs. Record customer’s issue. Apologize to the customer and give updates. Finally, confirm the satisfaction of the customer.

3.4 租户通知发放: 保证卓著中心的租户及时收到统一标准的通知。

Tenant’s Notice Delivery: Maintain that each notice will be delivered to each Excel tenant on time and in the standardized format.

3.5 报告维修事宜: 为我们的租户提供高效的服务，保证租户的维修事宜能及时解决。Reporting Maintenance Issue: Provide an efficient service to our tenants. Ensure the tenant’s maintenance issue is solved on time.

3.6 接待来访租户，负责登记信息，提供租户所需服务，检查活动中心的各项设施和用品，为租户介绍瑜伽、普拉提课程活动以及洗衣服务。

305 Activity Center: Reception of visiting tenants, responsible for registering information, providing necessary services for tenants, inspecting various facilities and supplies in the activity center, introducing yoga, Pilates classes and activities, as well as laundry services to tenants.

3.7 负责访客接待、登记及引导服务，解答客户咨询并指引路线，确保访客顺利进出。处理客户投诉及临时需求，维护客户关系。

Second-floor lounge: Responsible for visitor reception, registration, and guidance services, answering customer inquiries and guiding routes to ensure smooth entry and exit of visitors. Handle customer complaints and temporary requests and maintain customer relationships.

3.8 完成租赁部主管和客服部主管安排的其他工作。

Complete all other work arranged by the CR & leasing executive.

**公司全额足额缴纳社保公积金，每周双休，每天工作8个小时，无加班，公司提供工服工鞋，高端舒适的外企工作环境，感兴趣的小伙伴们，欢迎随时投递简历，或工作时间拨打电话59315088转316，我们会尽快回复您的信息。联系人：Sophia