主要职责

• 作为技术代表，向客户和同事提供专业、权威的技术建议

• 处理质保索赔，开展产品故障调查，并以可持续的方式彻底解决问题

• 做出技术与商业决策，控制质保成本

• 追求客户高度满意；通过技术工作发掘商业机会

• 如有需要，赴现场参加产品检验与故障调查

• 拜访客户，展示并推广奥赛能的技术解决方案

• 为客户和同事提供技术培训

• 与全球技术服务组织协作，参与“可持续产品改进”等项目

• 提供其他形式的技术支持，如升级与改造业务

知识、技能与经验要求

• 轮机工程、机械工程等相关专业本科或硕士学历

• 具备发动机或海事行业知识与背景者优先

• 相关领域工作经验优先

• 良好的英语书面与口头表达能力

Main Accountabilities

Provide professional technical advice to customers and colleagues as technical representative

Handle warranty claims, conduct product failure investigations and fix the product issue in a sustainable way

Take technical & commercial decisions and control the warranty costs

Strive for high customer satisfaction

Look for business opportunities through your technical work

Attend product inspection & failure investigation in field if required

Visit customers to present & promote Accelleron's technical solution

Technical trainings to customers and colleagues

Work with global technical service organization; Participate projects such as Continuous Product

Improvement

Other kinds of technical support such as Upgrade & Retrofit business

Knowledge, Skill and Experience

Bachelor's or master's degree in related areas such as marine engineering and mechanical engineering

Knowledge & understanding of engine or maritime industries will be a plus

Work experience in related fields would be a plus

Good written & spoken English skills