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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
Business: CTO Infrastructure
Principal responsibilities:
- Primary Responsibility is to provide L2 and L3 production support across global HSBC network infrastructure such as Route/Switch, Firewall, F5, DNS etc.
- network troubleshooting to deliver desired performance or break-fix.
- Working with variable IT teams including Incident Management during crisis and represent Connectivity.
- Working as part of a global team of Network Support Specialist.
- Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis.
- Drive down infrastructure service outages and repeat failures.
- Ensure global standards are set and adhered to.
- Work with variable Connectivity platform engineering teams and Vendor to continuously improve the service.
- Be willing to provide on-call support on a rotational basis – which is financially rewarded.
- Well documentation and knowledge transformation to L1 support engineer or junior engineer.