• Ensuring that all hotel departments are managed according to their standards
• Management and motivation of the crew, with emphasis on Department Heads
• Operation of service procedures according to company standards
• Stock ordering for the hotel department (F&B, Housekeeping, equipment, etc.)
• Ensuring impeccable cleanliness, hygiene and order in all areas of the hotel department in accordance with HACCP rules
• Final inspection and receipt of all supplies and deliveries for the hotel department
• Supervision and organization of opening and closing ships at start /end of season
• Active liaison with guests and successful handling of complaints
• Active participation in all onboard events and special functions
• Presence in the galley and restaurant during meal times
• Ensuring active and smooth flow of communication with the nautical department, onboard management, crew and the Head Office Basel
• Ensuring departmental training according to requirement profile
• Responsible for cost control and adherence to all set budgets
• Daily analysis of debtors in accordance with Receptionist / Night Auditor
• Conduction of stock takes; inventory according to company procedures
• Active participation in loadings