Your role and responsibilities

• Support daily platform operations, including customer registration, onboarding, license activation, renewals, invoicing, payments, and issue resolution.

• Support the transition to the subscription and license platform integrated with EasyOrder (ABB’s e-commerce application for selling hardware), including payment flows, SAP connectivity, license management, and end-to-end workflow testing.

• Maintain accurate product data, pricing, translations, and documentation for ABB’s digital offerings.

• Prepare reports and dashboards to track adoption, usage, and lifecycle performance.

• Gather, clarify, and document China-specific requirements, and support coordination with Product and IS teams.

• Participate in testing cycles, release validation, and hypercare to ensure high-quality deployments.

• Contribute to the onboarding of ABB digital services and provide training to ABB teams and partners on platform workflows.

• Perform ITGC monthly compliance checks, maintain audit-ready documentation, support GRCM and Internal Audit, and coordinate basic support for ABB low-voltage digital products.

Qualifications for the role (Mandatory)

• Bachelor’s degree in business, Information Systems, Engineering, or a related field.

• 5+ years of experience in digital platform operations, e-commerce, subscription/software services, or customer-facing digital roles.

• Hands-on experience supporting day-to-day platform operations, including customer support, onboarding, reporting, and issue resolution.

• Working knowledge of digital platforms and system integrations (e.g. SAP, ordering platforms, APIs) to collaborate effectively with technical teams.

• Experience operating in agile delivery environments, supporting prioritization, planning, and iterative releases.

• Strong organizational and communication skills, with the ability to translate business needs and user feedback into clear, actionable inputs.

• Fluent in English and Mandarin Chinese, both written and spoken.

More About Us

ABB Smart Power provides energy distribution solutions for data centers, industrial and
manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams
work closely with industry partners, delivering advanced solutions that support rapid growth, energy
transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers,
low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.