工作地点 / Location：远程办公（Remote Work, China or Other Regions）

所属行业 / Industry：跨境电商 · 智能户外家具 (Cross-Border E-commerce · Smart Outdoor Furniture)

招聘人数 / Headcount：1人 / 1 Position

工作性质 / Job Type：全职 / Full-time

岗位职责 / Responsibilities

1. 
   

   回复亚马逊客户留言及 Gmail 邮件，及时解决客户问题；
   
   Respond to Amazon customer messages and Gmail emails in a timely manner.

   
   


2. 
   

   对接美国本地物流、银行及跨境平台事务（亚马逊、Wayfair、独立站等）；
   
   Coordinate with US local logistics, banks, and e-commerce platforms (Amazon, Wayfair, Shopify, etc.).

   
   


3. 
   

   协助团队处理售后与跨境沟通，提升客户满意度。
   
   Support the team in after-sales service and cross-border communication to improve customer satisfaction.

   
   

任职要求 / Requirements

1. 
   

   有美国生活、学习或工作经历，熟悉美国客户沟通习惯；
   
   Experience living, studying, or working in the US, with understanding of US customer communication style.

   
   


2. 
   

   英语读写熟练，具备基本商务沟通能力（口语加分）；
   
   Proficiency in written English, basic business communication skills (spoken English is a plus).

   
   


3. 
   

   年龄 22–40 岁，本科及以上学历优先；
   
   Aged 22–40, Bachelor’s degree or above preferred.

   
   


4. 
   

   工作认真细致，责任心强，沟通协调能力好；
   
   Detail-oriented, responsible, and strong in communication & coordination.

   
   


5. 
   

   有电商客服或跨境电商经验者优先（无经验可培训）。
   
   Previous experience in e-commerce customer service or cross-border e-commerce is preferred (training provided for beginners).

   
   

工作时间 / Working Hours

• 
  

  每周 40 小时，按照美国中部时间安排；
  
  40 hours per week, following US Central Time (CST).

  
  


• 
  

  包含部分周末时段，白天可灵活安排。
  
  Includes some weekend shifts, flexible daytime scheduling.

  
  

薪酬福利 / Salary & Benefits

• 
  

  薪资面议（根据经验与能力评定）；
  
  Competitive salary, negotiable based on experience and skills.

  
  


• 
  

  提供系统培训，快速上手；
  
  Comprehensive training provided, easy to start.

  
  


• 
  

  完善的成长与晋升空间。
  
  Clear career growth and promotion opportunities.

  
  

应聘方式 / How to Apply

请将简历发送至邮箱：**************************

（请在简历中注明：① 美国生活时长 ② 英语水平 ③ 年龄及学历）

Please send your resume to **************************

(Include: ① Duration of living in the US ② English proficiency ③ Age & Education).