职位描述
Customer Relations
• Develop call cycles to ensure current and potential customers receive regular/appropriate levels of interaction
• Regularly review Key Account feedback or other matters that impact upon sales and the relationship and develop appropriate strategies to manage accounts
• Liaise with Product Manager where appropriate particularly when providing value add or innovative solutions to customers
• Develop new business opportunities / products or product innovation with new and existing customers
• Analyse sales reports and take appropriate action where necessary
• Proactively collaborate between sales team and other teams / divisions
• Maintain accurate customer records and profiles (Microsoft CRM) and keeps these updated as appropriate
• Foster and develop distributor and alliance networks where applicable working in line with the goals of the business and dealer/agent manager if required
• Keep relationship with engineering companies, to make sure understand projects information in the field
• Identify and secure where possible opportunities for cross-selling (Service, PCD etc.) to improve our position with the customer
• If necessary, get involved to help resolve customer issues including escalation internally towards a resolution
Meet Budgeted Sales
• Develop strategies and plan to grow current and future sales within allocated area/customer base
• Ensures that proper due diligence is carried out on opportunities ie. Go/Get and where appropriate makes sure that approvals as required by the business are carried out in a timely manner
• Provide accurate and timely quotations / bid documentations in conjunction PLM or estimation team
• Contribute to and achieve annual regional budget and business plan targets including order intake, revenue and profitability
• Identify, develop and monitor key sales performance indicators in accordance with strategic goals and business plans
Sales and Marketing Reporting and Analysis
• Provide reports (either monthly or as requested) on sales, market intelligence and activities within region
• Attend sales review meetings as required by the business
• Identify and develop an understanding of key competitors and their offerings within the region and potential impact upon sales strategy
• Identify any changes in competitor activity, customer focus or related matters and disseminate to Sales Manager and other relevant team members eg Service, PCD
Active team player
• Participate and be active in all OH&S and Quality Assurance Objectives
• Ensure involvement with others in the provision of advice, solutions or potential new products
• Regularly communicate with others regarding intelligence or opportunities
• Collaborate with others within the region to understand changes or opportunities within the region eg Service Teams
• Support Engineering and Service time for test work or project execution
• Develop relationships with other team members to build knowledge, assist in achieving sales and DIFOT
• Work within all EH&S guidelines
Key requirement of the position任职资格:
Knowledge & Skills
• Ability to build strong customer relationships
• Selling and marketing skills and techniques
• Exposure or knowledge of mining or mineral processing
• Proven problem solving or value add ability
• Effective verbal and written communication skills
• Proven negotiation and influencing skills – both external and internal
• Existing Knowledge for Separation Product
• Experience in developing budgets and business plans
• Team player, able to develop strong relationships with multiple team memberships
• Computer literate: Advanced Excel and Word
Education and Experience
• Previous experience within the mining or mineral processing industry
• Demonstrated ability to sell and grow sales
• Strong customer service orientation
• Rich Sales experiences and better channel management
• Business acumen
• Qualifications in sales, marketing or business management desirable
• University degree or above education background; majoring in Minerals Processing Technology or Mining Mechanical or other related subjects
Personal Attributes
• Takes Initiative and is proactive
• Analytical and detailed focused
• Meticulous attention to detail
• Continuous improvement
• Self-Driven
• Self-Learning
• Tenacious
• Positive attitude
• Ability to listen and understand customer need and to find solution
• Strong business negotiation, communication, coordination and implementation abilities
• Willing to take challenges and adaptable to long-term travel
• Have a strong sense of responsibility and career ambition
• Understanding FLSmidth technology
• More than 8 years’ experience in technical or sales field at Mining company.
• Fluent English is preferred
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