职位描述
- Ensure compliance with company policies, procedures, and brand standards. 确保遵守公司政策、流程及品牌标准。
- Confidently know the content of food and beverage menus, be able to explain them to guests in detail, understand guests' dining needs, and provide appropriate recommendations. 熟练掌握餐饮菜单内容，能向客人详细讲解，理解客人用餐需求并提供恰当建议。
- Ensure the restaurant area is set up according to standards for each meal period, including table setting, buffet arrangement, preparation of all service equipment, and attendance at the pre-shift briefing conducted by your supervisor. 确保餐厅区域每餐段均按标准布置，包括摆台、自助餐台设置、所有服务设备准备，以及参加主管主持的餐前会议。
- Ensure the buffet table is clean and tidy at all times. 确保自助餐台始终干净整洁。
- Ensure the service station is kept clean and tidy. 确保服务台保持干净整洁。
- Communicate effectively with the kitchen. 与厨房进行有效沟通。
- Have a thorough understanding of food offerings to better promote them. 充分了解食品出品，以便更好地进行推销。
- Be polite and friendly to guests and colleagues. 对客人及同事保持礼貌友好。
- Present menus to guests and take beverage orders. 向客人呈递菜单并记录饮品订单。
- Recommend food and beverage items to guests. 向客人推荐菜品及饮品。
- Recognize the importance of coordination between the kitchen and the restaurant. 认识到厨房与餐厅之间协调配合的重要性。
- Assist guests with chair pulling when they arrive and leave. 客人到达及离开时，协助拉椅。
- Clear trash and leftovers from tables. 清理桌面垃圾及剩余食物。
- Continuously replenish and replace items such as bread, butter, water, ashtrays, and other condiments. 持续补充和更换面包、黄油、水、烟灰缸及其他调味品。
- Reset tables immediately after guests depart. 客人离开后，立即重新摆台。
- Promptly replenish cleaning supplies in different areas. 及时为各区域补充清洁用品。
- Place and replace linens in appropriate locations. 在指定位置摆放及更换布草。
- Complete tasks assigned by managers, assistant managers, and supervisors. 完成经理、副经理及督导分配的工作。
- Be capable of performing other duties when requested by supervisors. 当督导要求时，能够胜任其他工作任务。
- Attend all training sessions arranged by the hotel. 参加酒店安排的所有培训课程。
- Have a thorough understanding of service procedures. 全面掌握服务流程。
- Complete work efficiently during peak business hours. 繁忙时段高效完成工作。
- Be flexible with work shifts. 能够灵活配合排班。
- Demonstrate necessary teamwork skills. 具备必要的团队合作能力。
- Be aware of daily specials and out-of-stock items before the start of meal service, and ensure all beverages are available. 用餐服务开始前，了解当日特价菜品及估清（缺货）项目，并确保所有饮品供应充足。
- Have knowledge of all by-the-glass wine options. 熟知所有单杯售卖的葡萄酒品类。
- Be familiar with table numbers, hotel dress code policies, and private room details. 熟悉座位编号、酒店着装要求政策及包间相关情况。
- Perform other duties as may be assigned by the Food and Beverage Manager. 完成餐饮经理可能分配的其他工作。
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