MAJOR RESPONSIBILIES责任概要:
1. Proactively develops and manages sales staff and sales efforts. Communicates hotel’s sales strategy and ensures sales staff executes sales strategy. Manage annual planning process for goal setting, budgeting and staffing. Manage department budget and sales administrative functions. As appropriate, responsible for achieving individual sales goals and account management.
主动发展和管理销售员工和销售目标。了解并确保销售人员执行酒店的销售策略。以销售目标制定， 预算和员工安置为目标管理执行好年度销售计划。管理部门预算和销售行政工作。 正确， 负责的完成个人销售目标和客户管理。
2. Have a working knowledge of all departmental reports. Responsible for business transient and Group Sales, Account Servicing, Departmental and Interdepartmental Relations, Advertising and Public Relations, Budget Administration and Projections, co-ordination and developing Marketing Plans.
了解熟知所有部门工作报告。对散客和团队销售，客户服务，部门和跨部门的关系，广告，公共关系，预算管理和公布，协调发展市场计划的管理.
3. Supervise the overall work of the Marketing and Sales Department.
监督市场销售部的整体工作。
4. Maintain group standards, brand loyalty, and hotel image.
维护集团标准、品牌忠诚度和酒店形象。
SPECIFIC DUTIES工作任务:
1.Provide professional advice and administrative support to the general manager to achieve the hotel's strategic goals.
向总经理提供专业的建议及行政上的支持，以达到酒店的战略目标。
2.Participate in the development and implementation of hotel and departmental policies and regulations.
参与开拓和实施酒店和部门的政策规定。
3. Under the guidance of hotel guidelines, assist the general manager in annual budget planning, marketingstrategy and promotion plan.
在酒店指导方针指引下协助总经理规划年度预算，制定市场战略及促销计划。
4. Set and achieve hotel targets, sales and budget revenue.
设定并达到酒店目标、销售及预算收入。
5. Develop and implement hotel market sales plan.
开拓和实施酒店市场销售计划。
6. Develop hotel pricing strategy and sales target.
制定酒店价格战略及销售目标。
7. Constantly review and update the price strategy to create as much profit as possible for the hotel.
不断回顾，时时更新价格策略，为酒店创造尽可能多的利润。
8. Propose plans and strategies to further improve sales performance.
提出方案和策略以便更进一步改进销售表现。
9. Test and evaluate market trends and implement market priority strategies.
检验及评估市场走势、市场策略优先的实施。
10. Constantly check and supervise guest reservation and online booking situation.
不断检验和监督客户预定和网上订房情况。
11. Distinguish market demand and optimize corresponding products.
区分市场需求，优化相应的产品。
12. Supervise formulation and reporting of various monthly reports.
监督每月各类报表的制定和上报。
13. Supervise overall operation of the sales department and customer experience.
监督销售部整体运作及销售客户体验。
14. Hold weekly sales meetings to check and evaluate hotel performance, sales strategy and market segmentation strategy, so as to maximize hotel operating profit.
每周例行召开销售会议以检验和评估酒店业绩，销售策略及市场细分策略，使酒店的经营利润最大化。
15. Hold quarterly meetings to assess the performance of sales personnel.
召开季度性会议以检验销售人员的表现。
16. Handle relationships with guests and provide necessary services, including guest and customer demands, hotel product knowledge, sales efficiency, communication skill, and various feedback information.
处理与客人的关系和提供所需服务，包括客人和客户的需求、酒店产品知识、销售效率、沟通能力及各类反馈信息。
17.Ensure storage and destruction of documents and related contents.
确保文件及相关内容的存销。
18. Make, arrange and implement training to meet the demands of employees at all levels.
制定、安排和实施满足各个层次员工需求的培训
19. Cultivate and guide middle managers in the department.
培养和指导部门内中层管理人员。
20. Ensure that all employees in the department understand their responsibilities.
确保部门所有员工了解各自工作职责。
21. Complete work according to the work arrangement of superiors and fulfill other responsibilities assigned by superiors.
按照上级领导的工作安排，完成工作，履行上级分派的其他职责。
22.Follow all company policies and procedures.
遵守所有公司政策及程序。
23.Follow Marriott Information safety and protection policy and associate privacy policy, have a clear understanding of PCI, high-risk information, restricted information, non-public information and public information. When work in the company strictly abide by all kinds of information processing regulations, correctly handle all kinds of data and documents, to avoid information leakage.
遵守集团信息安全保护及个人隐私的相关政策，对支付卡信息、高风险信息、受限信息、非公开信息及公开信息有清楚的认知。在公司任职期间严格遵守各类信息的处理规定，正确处理各类数据及文件，防止信息泄漏。
JOB SPECIFICATION职位要求:
Excellent selling skills and understanding of sales processes
优秀的销售技能， 熟知销售程序
Demonstrated ability to develop and implement successful sales strategies
发展和执行成功的销售策略
Ability to develop and manage a budget to meet business objectives
发展和管理销售预算以达到预期的销售目标
Ability to identify and communicate revenue and profit opportunities
发现并沟通提高酒店营收和利润的机会
Demonstrated familiarity with contractual agreements
熟知合同条款
Understanding of revenue management functions and account profitability
熟知营收管理工作和客户的利润率
Demonstrated leadership skills
展现领导才华
Train,develop and motivate associates
培训和发展并激励员工
Provide a work environment in which associates are productive
提供一个有利于员工积极工作的环境氛围
Excellent communication and presentation skills
完美的沟通及演讲技能
With effective listening skill, actively respond to and solve problems and do good work state, so as to focus on and meet customer demands
聆听技能，积极应对和解决问题，保持良好的工作状态、关注、满足客人的需求
Demonstrated customer development and relationship management skill.
展现客户发展和关系管理技能
Ability to accurately set account/revenue goals
精确地制定客户/收益目标
Ability to work effectively with sale
有效地和各级销售人员紧密工作
Effective time management skills
有效的时间管理技巧。
Effective interpersonal conflict management skills
有效的交际和处理争议的能力。
A matrix environment
最终达到目标的决策能力
Familiar with sales system and have good communication skills
熟知销售系统并具有良好的沟通能力
Good teamwork spirit
良好的团队合作精神
Language
语言能力：
High proficiency in written and spoken English and Mandarin.
具备熟练的英语，中文口语书写能力
Education
教育：
College Degree or above
大专以上学历
Experience
经验：
Work experience in a similar position in another 5 Star Hotel for 2-3 years.
2-3年其他五星级同职位的工作经验