Executive, Ocean Freight

Job Description

- Ensure smooth performance daily processing of export and billing transactions. Manage customers queries.

- Ensure customers bookings, queries, complaints are addressed in a timely manner with appropriate solutions.

- Serve as first escalation point for operation for service issues.

- Build and maintain relationship with customers to fulfil requirements and upkeep customers KPIs.

- Escalate unresolved issues that require managerial attention.

- Coordinate with agents, carriers, vendors, overseas offices, COE and customers to ensure smooth transactions.

- Execute WBs, shipment consolidation and ensure on time cargo uplift.

- Responsible for day to day processing such as permit declaration, collection based on customers request.

- Scheduled visits and service calls to allocated clients where appropriate.

- Support productivity enhancements for Ocean Freight Operations.

- Actively engages in freight system digitalization initiatives throughout the network.

- Ensure all shipping processes have timely closure i.e. from receiving of request, invoicing, etc.

- Ensure all freight cost, details and processes are kept up to date in Cargowise.

- Ensure all freight documents, including billing invoice and pre-alert, reaches the customer in a timely manner.

- Ensure monthly performance reports such as transit time, urgent shipment and damage report are generated.

- Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to.

- Coach and guide junior team members to ensure alignment and development.

- Observe and abide by the TVS-QIMP-01.6 Roles, Responsibilities and Authorities outline in the QEHS Manual.

Job Requirements

- A minimum college diploma in Logistics, Supply Chain Management, or the equivalent.

- A minimum 3 to 5 years’ experience in Logistics & Freight Forwarding industry.

- Good knowledge of Import & Export Document Administration. Working knowledge of International Trade Legislation Compliance.

- Good Customer Management. Strong knowledge of Freight Management
Systems including Cargowise, local customs & trade portals.

- Strong Service Orientation, Good Change Management, Good Digital Literacy and Analytical Skills.

- Good Attitude & Initiative, Strong Problem Solving, Good Communication.

- Good working relationships with customers, shipping lines & agents.