1.Should be well groomed, neatly dressed in the prescribed uniform
保持良好的形象,整洁的穿着规定的工服。
2.Should be punctual, efficient and above all courteous. Embraces at all times a pleasing and helpful attitude towards each guest. Constantly strives to give an excellent service.
需准时有效保持礼貌,始终保持热情积极友善的态度对所有客人,持续性地输出优质服务
3.Greets the guest at the door courteously and conveys to them the hospitality and friendliness of the room
在入口处问候迎接客人保持专业和礼貌,传递优秀的服务理念和友好的态度。
4.Provide the guest with all the information and new items at Sumac’s
为客人提供关于Sumac的一切信息和新上市产品。
5.Ushers guest to a table that will satisfy their preference especially when most of the tables are not reserved.
领客入位并能够随机应变满足客人对于某特定位置的偏好,前提是在该特定座位没有被预定的情况下。
6.Seats guests, pulls out chairs and moves tables (if needed) so as to make the guest comfortably seated.
安坐客人,拉椅让座,确保客人舒适落座。
7.Makes sure that the table set-up corresponds to the number of guests in party before seating them.
确保预定的座位摆台和客人预定的人数是相匹配的才可以带客入座。
8.Presents menu to guests.
准备菜单并呈现给客人。
9.In charge of guest history record with the coordination of the Restaurant Manager.
负责配合餐厅经理跟进并整理客人的用餐记录和客情信息。
10.Before leaving her shift, she should report to the Shift Leader or Restaurant Manager.
任何情况离开岗位之前,必须报备给当班负责人或餐厅经理。
11.Reports to Shift Leader or Restaurant Manager any guest complaints and compliments regardless how small they are.
当收到客人的任何赞赏和投诉,不论大小,全部都需要汇报给当班负责人或餐厅经理。
12.Fulfils all other side duties assigned to her and any other responsibilities decline reasonable and necessary by the Shift Leader or Restaurant Manager.
接受并要努力做好当班负责人或餐厅经理安排的合理工作内容及任务。
13.Makes sure that guests are seated in their assigned tables.
确保客人入座对应的餐桌。
14.Should undertake all normal and auxiliary duties associated with her appointment and accept variance to the above duties as when required to maintain operational effectiveness.
承担其职责,包括本职工作以及该职位相关的附属工作内,在保证更好的运营效率前提下接受以上责任内容的调整和转换。
要求:
1、可使用英文为工作语言,用英文为客人预定座位。
2、提供食宿、每周工作6天休息1天。提供五险一金及补充医疗。
3、早班最早10点上班,晚班最晚凌晨12点下班,中途会有休息时间。
4、工作时间标准9个小时,其中1个小时是两餐吃饭时间。