Key Responsibilities:

This also includes but is not limited to:

•End-User Support & Troubleshooting

- Provide advanced Level 2 support for Windows, macOS, and mobile devices.

- Manage and resolve issues related to Teams Voice, Surface Hub 3, AV & VC solutions, and follow-me printing technologies.

•终端用户支持和故障排除

—为Windows、macOS和移动设备提供高级的Level 2支持。

管理和解决与team Voice， Surface Hub 3， AV和VC解决方案以及follow-me打印技术相关的问题。

• Modern Workplace & GenAI Enablement

- Support and promote Generative AI tools and automation solutions to enhance productivity.

- Act as a technology evangelist, identifying opportunities to improve user experience through AI and modern EUC solutions.

•先进工作场所和GenAI支持

支持和推广生成式人工智能工具和自动化解决方案，以提高生产力。

-作为技术传播者，通过AI和现代EUC解决方案识别改善用户体验的机会。

• Infrastructure & Networking

- Assist with network connectivity, Wi-Fi troubleshooting, and basic infrastructure support.

- Collaborate with infrastructure teams for office fit-outs, relocations, and manufacturing plant IT setups.

•基础设施和网络

协助网络连接，Wi-Fi故障排除和基础设施支持。

与基础设施团队合作进行办公室装修，搬迁和制造工厂的IT设置。

• Project Support

- Participate in tech refresh projects, new office setups, and IT infrastructure deployments.

- Work closely with vendors and internal teams to ensure timely and quality delivery of IT projects.

•项目支持

-参与技术更新项目，新办公室设置和IT基础设施部署。

与供应商和内部团队紧密合作，确保IT项目的及时和高质量交付。

• Training & Continuous Improvement

- Deliver user training sessions on new technologies and best practices.

- Identify and implement process improvements to enhance IT service delivery and user satisfaction.

福利待遇：

双休， 全额五险一金，国家法定节假日， 年假