1、SUMMARY概述

Responsible for product aftermarket service and aftermarket sales, ensuring customer satisfaction, and completing aftermarket sales tasks.

负责产品售后服务和售后件销售，确保客户满意度，完成售后件销售任务。

2、ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but not limited to :

主要职责和责任包括但不限于如下所述：

1) Assist in formulating aftermarket service strategic plan, make service budgets,
and prepare specific aftermarket service regulations. Prepare a list of
exploded parts for aftermarket service and create a user manual. Customer
complaints arising from sold products are accepted in accordance with the
complaint handling process, objective and serious identification and
responsibility division are carried out according to the specific
complaint content, and the investigation situation is reported to the
customer in a timely manner to obtain customer recognition.

参与制定售后服务战略规划，编制服务预算，编制具体的售后服务章程，编制售后件爆炸图零件清单，编制用户手册。对出售的产品出现的客户投诉按照投诉处理流程进行受理，根据具体投诉内容进行客观、认真的鉴定及责任划分，并及时将调查情况反馈给客户，取得客户认同；

2) In responseto mark et feedback, internally give feedback and suggestions on problems existing in the product; coordinate relevant departments for improvements.

针对市场反馈，对产品存在的问题进行内部反馈并提出建议；对因生产管控产生的产品质量问题，协调公司内部相关部门做出改善；

3) According to the market and customer needs, combined with the company's sales development, screening and establishing a nationwide service system and
network, and regularly conducting assessments and settlements with service
stations, improving product service response efficiency and customer satisfaction.

根据市场和客户需求，同时结合公司的销售发展情况，筛选和建立全国的服务体系和网络，定期对服务站进行考核结算，提高产品服务的响应效率和客户满意度；

4) Regularly conduct return visits to the market and customers, collect market feedback and performance of products, and collect the performance of competitors.

定期对市场和客户开展回访工作，收集产品的市场反馈和表现，收集竞争对手的表现；

5) Manage the safety stock of aftermarket parts, forecast demand, regularly check the rationality of the safety stock of aftermarket parts, and ensure the guarantee of aftermarket parts.

售后件安全库存管理，提出预测需求，定期检查售后件安全库存合理性，确保售后件的保障。

6) According to the annual aftermarket sales targets and tasks, achieve sales revenue.

根据年度售后件销售指标和任务，完成销售额。

7) Fulfill other tasks assigned by superior except for the above mentioned duties.

除上述职责外，还应完成上级领导安排的其他工作任务。

其他特殊要求Other special requirements:

1) Overseas working experiences is a plus. 有海外工作经验优先。

2) More than five years of aftersales service related work experience, familiar with special vehicle industry is a plus.

五年以上售后服务相关工作经验，熟悉专用车行业优先；

3) 语言能力 CET-4 or above 大学英语四级或以上；

4) Be familiar with office software such as word, Excel, PPT, etc..

能熟练使用办公软件Word、Excel、PPT等；

5）Strong sense of responsibility and be loyal to the company.
有责任心，忠于公司。