RESPONSIBILITIES
1.1. Supervised responsibility for troubleshooting and diagnosing desktop computer systems and peripheral equipment problems
1.2. Supervised responsibility for IT support operations, including but not limited to receiving and tracking user requests, assigning priority and responsible persons, resolving requests and users’ notification
1.3. Shared responsibility for installation, configuration, maintenance and upgrades of desktop computer systems and peripherals (e.g., network cards, printers, modems, mice, add-in boards, copiers, etc.)
1.4. Supervised responsibility for asset management of desktop computer systems (hardware and software inventories, licensing, systems decommissioning, etc.)
1.5. Is responsible for documentation of system problems and resolutions
1.6. Assists with providing basic IT training to PSI staff, at the discretion of Training & Resourcing