Key Responsibilities:

• Tool Installation & Testing:
• Conduct on-site installations of company products, ensuring
  accurate setup, configuration, and testing to confirm proper operation.
• Work closely with customers to ensure they understand product
  functionality and proper use.
• Perform commissioning and qualification of equipment by
  completing Site Acceptance Test (SAT) and Installation/Operational
  Qualification (IQ/OQ) Protocols to validate the product's performance and reliability.
• Maintenance & Troubleshooting:
• Perform preventative maintenance, repair, and compliance
  services.
• Carry out regular scheduled maintenance visits to ensure
  equipment is operating in optimal condition.
• Provide troubleshooting support for any technical issues,
  coordinating with clients and other field service personnel to resolve
  problems in a timely manner.
• Handle product quality complaints from customers and work with
  the engineering team to resolve product defects or failures.
• Customer Support & Training:
• Provide post-installation customer support, addressing any
  operational issues or concerns.
• Conduct product demos and workshops for clients, ensuring they
  fully understand the product's capabilities.
• Perform training on the use of company products for customer
  teams, ensuring knowledge transfer and best practices for efficient use.
• Cross-Functional Collaboration:
• Work closely with the engineering and product teams in the
  mother company to relay feedback, troubleshoot issues, and support
  product improvements.
• Document and report service activities, providing accurate
  reports on all service visits, repairs, and maintenance activities.
• Biological Assays & Cell Culture (BONUS POINT):
• Perform cell culture work and biological assays on client
  samples, ensuring accurate and reliable results.
• Collaborate with customers to ensure proper sample handling
  and processing, providing guidance when needed.

Qualifications:

• Bachelor’s degree in Engineering, Life Sciences, Biotechnology,
  or a related field.
• 3-5 years of experience in a field service engineering role,
  preferably in the life sciences or medical device sector.
• Strong knowledge of laboratory equipment, instrumentation, and
  biological assays.
• Excellent problem-solving skills and the ability to work under
  pressure in fast-paced environments.
• Strong interpersonal skills and the ability to build
  relationships with clients and colleagues.
• Ability to travel frequently for client visits and on-site
  service.
• Proficiency in English; Chinese language skills are a plus, but
  not required.