1. To ensure a high level of product knowledge of the hotel and local area.

具有良好的酒店产品知识和酒店周边知识。

2. To maintain and update guest history and marketing database as laid down in the reservations procedures.

按照预订部的流程维护跟新客史档案和市场数据。

3.To ensure a high level of customer service is consistently maintained.

确保维护始终如一的良好对客服务品质。

4. To ensure all the reservation input in system are accurate with sufficient back up for reviewing.

确保输入系统的预定信息充分和准确，以方便查阅。

5. To adhere to pre-set availability and rate controls.

保障预留房和价格的有效性。

3. To maintain a high level of communication with major sources of business and advise the management of feedback where necessary.

与主要的生意来源保持良好沟通并将意见反馈给管理层。