Job Description

作为合肥员工的主要IT对接人，处理日常请求并按需升级至大众集团IT部门

Serve as
primary IT contact for employees in Hefei, handling daily requests and
escalating issues to VW IT when necessary.

提供一级IT技术支持，及时解决用户问题（硬件/软件）

Provide
1st-level IT support to resolve user issues (hardware/software) promptly.

为外部用户配置Citrix访问权限及数据管理

Configure
Citrix access and manage data permissions for external users.

向大众集团IT提交硬件/软件申请并跟踪审批状态

Submit hardware/software
applications to VW IT and track approval status.

协助Office工具及项目管理（PM）软件的基础运维

Assist in
basic administration of Office tools and project management (PM) software.

Profile/任职要求

1. 了解IT服务管理流程。

Understanding of IT service management processes.

1. 2年以上一级IT技术支持经验（必需）

2+ years’ experience in 1st-level IT support (mandatory).

1. 熟练使用Office套件及项目管理工具（如Jira/Trello）

Proficiency in Office suites and PM tools (e.g., Jira, Trello).

1. 掌握Windows活动目录(Active Directory)和SharePoint基础运维

Basic knowledge of Windows Active Directory and SharePoint
administration.

1. 积极主动、灵活应变，能承受工作压力

Proactive, flexible, and able to work under pressure.

1. 优秀的英语沟通能力（书面/口头）

Excellent English communication skills (written/verbal).

1. 流利的中文能力（书面/口头）

Fluency in Chinese (written/verbal).

1. 会德语者优先

German language skills are a plus.