Responsibilities:
• Serve as primary IT support, coordinating with existing IT staff to diagnose and
resolve hardware/software issues on PC workstations, Macs, and Dell servers
• Day-to-day administration of Tools, Applications and Windows server
environment such as AD, DNS, DHCP, related applications
• Troubleshoot and resolve network connectivity issues (including VPN support)
• Build and deploy computer workstations and associate software packages
• Use imaging and deployment tools such as SCCM to ensure workstations and
applications are deployed in a standardized manner
• Develop and maintain procedural and user resolution documentation
• Ability to work calmly in high-stress situations and lead multiple ongoing projects
Assist with hardware inventories to organize, label, and provide asset tracking for
various computer and A/V hardware.
Requirements:
• 3-5 years’ work experience in desktop support and/or IT department supporting
end-users
• Bachelor’s Degree in Computer Science or related field, MCSE certification or
equivalent experience
• Excellent organization, problem-solving, and communications skills written and
verbal
• Business or proficient level of English (both written and spoken) is required for
this role
• Ability to quickly adapt to new and changing technologies
• Dedicated, collaborative professional with experience in a L1 support and L2
issue resolution and escalation environment