职位描述
- Deploying and administering End User Service core infrastructure technologies (including end-user laptops/desktops, computing servers, network equipment, voice and video equipment, handheld scanners, printer, booking system, CCTV, Door access, NAS, UPS, voice picking headsets and mobile devices and other IT equipment)
- Responding to IS incidents assigned, to perform incident resolution or, when needed, escalation to the appropriate group within SLA
- Responding to IS request assigned, to perform request completion or, when needed, escalation to the appropriate group within SLA
- Being familiar with network architecture, topological diagram, networking routing flow.
- Being familiar with network devices maintenance, such as switch, router, firewall etc.
- Executing software installation and deployments to the AEI End User Community
- Executing device asset change tasks and reflect such changes in appropriate hardware asset register database
- Providing IS assistance and consultation to the end users
- Onboarding and Offboarding process
- Ensuring security and policy compliance while performing technical tasks
- Contributing to technical documentation, knowledge articles, procedures & process definitions
- In person support for Shanghai office and remote support to other China offices
- Coordinate and escort vendors to support IS in offices
- Coordinate all China IS related issue with different IS team in Europe when needed
- Carry out agreed operational procedures of a routine nature
- Maintain asset register for devices.
- Communicate with Fluent Mandarin and Normal English
以担保或任何理由索取财物，扣押证照，均涉嫌违法，请提高警惕