工作职责：
杭州惠灵顿校区（包括外籍子女学校及惠立学校）现需招聘1名运营副总监，汇报给财务运营总监（Bursar）。

主要负责:
1. 运营面向外部的非学术支持服务团队，专注并持续改进；
2. 保持强烈的业务意识，以满足学校对运营管理的期望；
3. 为内部和学校提供设施管理和后勤支持服务；
4. 管理和监督设施部门、信息技术、服务部门的日常实运营和支持。
5. 领导团队发展和绩效管理，员工培训等计划；
6. 支持创建和交付非学术战略发展计划
7. 所有相关方面的风险管理和合规；
具体详见下文英文版岗位职责。

岗位要求：
1. 财务、企业管理、人事管理等相关专业本科及以上学历；
2. K12教育行业及相关从业经验者优先，国际化工作环境经验者优先；
3. 至少10年以上的商业领域工作经验，5年以上的运营管理经验；
4. 英语听说读写流利；
5. 高情商，灵活的团队领导能力，较强的决策力，沟通能力及应变能力；
6. 积极主动，为人正直，有良好的判断力；
7. 熟练操作办公软件，Excel, PowerPoint, Word以及操作相应的数据库；

福利待遇：
1. 20天年假，双休，法定假日不调休，额外学校假期福利；
2. 五险一金，额外的商业医保，公积金缴纳比例12%；
3. 年度体检，免费员工班车，工作日免费午餐；
4. 一名免费子女入学名额；
5. 国际化工作环境，扁平化管理；

OBJECTIVES
The post holder contributes to the strategic planning and development of College services, management of resources, compliance with regulations and delivery of the College’s aims. Under the leadership of The Bursar:
• Operate a collegiate, outward-facing Non-Academic Support Services team focussed on continuous improvement.
• Maintain strong business awareness and sense to meet the school’s expectation of operational management.
• Provide facility management and logistical support services to internal and school community customers.
• Manage and oversee day-to-day implementation and support of policy and procedures in Facilities, Information Technology, Services, Clinic functions and EHS.
• Lead on team development and performance management, staff training and succession planning.
• Support the creation and delivery of an ambitious Non-Academic Strategic Development Plan.
• Risk management and regulatory compliances in all related aspects.

KEY RESPONSIBILITIES
STRATEGIC AND OPERATIONAL DEVELOPMENT
• Deputise for the Bursar as and when required.
• Act as a project lead on non-academic projects and provide operational feedback and advice on school management issues.
• Ensure a high standard of proactive delivery and performance of the key operational support functions and ensure all activities support the delivery of educational excellence.
• In conjunction with the Senior Leadership Team (SLT), create long-term development goals and plans for school growth and vision.
• Develop a comprehensive annual school development plan for the responsible functions to serve the school’s long-term strategy.

GOVERNANCE
• Support the Bursar in ensuring the provision of effective and transparent reports and assurance to the Board to enable Members to carry out their responsibilities and be fully responsible for the pack preparation for Facility and Services Sub Committee meetings.
• Contract review and management, ensuring full compliance with local regulations and risk management conducted in cases of uncertainty.
• Evaluate the College’s position with regard to external vendors and develop robust structures to protect the organisation’s interests and reputation, including the vetting, selection and payment of third parties.
• Manage conflicts of interest and ensure probity.
• Review and enhance the College’s position in terms of service-level agreements, in consultation with the Bursar and WCC legal representation.
• Internal audit and compliance reviews.
• Policy writing, review and updating.
• Identify new and emerging corporate risks and ensure they are mitigated appropriately including ensuring adequate insurance policies are in place.
• Chair committees in the absence of the Bursar or as their most senior representative.

FACILITIES
• Prepare facility maintenance, renovation and construction schedules and ensure documented and safe completion.
• Ensure that well-costed plans exist and are regularly updated for medium and long-range capital planning and that the plans have been executed properly.
• Fully responsible for renovation projects, ensuring that the quality of finish aligns with the school's vision to create an environment that fosters learning and growth, and all projects are managed according to the WCC policy and guidance.
• Ensure comprehensive corrective and preventative maintenance is in place for all engineering systems and school facilities, with costs accounted for, and implemented on time, within budget and to the agreed quality.
• Develop and maintain a proactive programme of facilities management, delivering excellent standards of premises and grounds, conducive to a high-quality education and working environment for staff.
• Oversee the contract management and delivery of cleaning, security, landscaping services, etc.
• Ensure a culture of health and safety is prevalent throughout the College.

OPERATIONS
• Oversee the contract management and delivery of cleaning, security, catering, uniform and buses.
• Responsible for delivering the highest levels of customer service to pupils and parents in all operational areas.
• Coordinate resources for logistical support as needed (Government relations, school events, PE, Marketing, etc).
• Review all contract vendor agreements and compliance standards to ensure the provision of high-quality services.
• Ensure appropriate fire-fighting capability is always in place.
• Ensure safeguarding processes and procedures are in place for all support and outsourced staff.
• Ensure adequate staffing of the School Clinic and the professional delivery of nursing services.
• Ensure that the campus is equipped with the required level of first aid/medical resources.
• Plan, prepare and execute pandemic prevention/mitigation measures.

INFORMATION TECHNOLOGY
• Ensure the IT Department works as ‘one team’ across WCC and provides timely, cohesive and high-quality educational support.
• Oversee the operation and maintenance of a robust ICT network infrastructure.
• Support IT operational and budget planning liaising robustly with Academic leaders.
• Manage the ICT support team to deliver a high-level service to pupils and staff.
• Oversight of the College ICT administrative system ensuring proper access controls are maintained and strong information governance is in place.
• Ensure ICT requirements across the College are integrated within the strategic planning process and support the teaching and learning requirements.

Health and Safety
• Ensure statutory compliance in all areas of operations and all government inspections are passed successfully.
• Ensure that the school has appropriate arrangements in place, including policies, procedures, equipment, training and funding to ensure compliance with all health and safety regulations, including all statutory testing and inspections.
• Ensure effective oversight of the school’s health and safety committees to continuously enhance the health and safety standards for the school community.
• Promote a positive health and safety culture throughout the school and be a champion for policies that promote a safe environment including health and safety policies, child protection policies, safe recruitment policies and workplace harassment policies.
• Maintain oversight of a comprehensive approach to risk management, including operational, reputational and health and safety risks.
• Ensure that the school senior leaders are updated on any legislative changes to statutory requirements that require the attention of the school.