·Provides prompt, courteous and efficient service provided to both in-house and outside guests at all times.

时刻为客人提供标准礼貌高效的服务

·Be aware of the daily meeting or activities in the hotel.

了解酒店日常的会议与活动。

·Provide accurate information about the hotel services, local places of interests,

restaurants, sightseeing tours, doctors and any other information request by guests in the absence of the concierge.

提供精准的酒店服务信息，当地著名景点，餐馆，观光旅游和其他客人需求的信息。

·Maintains and controls the luggage room and ensure that all lug gages are

properly stored and labeled at all times.

随时维持管理行李房并且确保所有储存的行李贴上标签。

·Accepts luggage or parcels for safekeeping and ensure that it is recorded properly.

妥善保管接收的行李或包裹，并确保适当的记录。

· Up-sell hotel transportation or arrange taxi as per guest request.

根据客人要求推销酒店订车服务或者为客人打车。

· Report any guest comments in view to recommend changes to improve the service.

报告任何一个客人评论并建议改进从而提高服务。

· Assist guest in and out of taxis and other vehicles and remove the baggage from vehicle. Ensure that no belonging is left behind.

协助客人上下出租车或其他车辆，从车辆中取出行李。确保最后没有行李遗落。

· Ensure that the guest are well welcomed at the entrance, offered assistance with their luggage, escort to the room, directed within the hotel in the absence of the Guest Relation officer.

确保客人在进酒店时收到热烈的欢迎，主动帮助客人提行李，引领客人到房间，直接引领客人到宾客关系处。

·Be aware of the in VIP’s guest and whenever possible, address to them by their name.

只要可能了解重要客人，并用他们的名字发邮件。

· Assist to purchase items on guest behalf if required.

如果客人需要为客人购买所需物品

· Ensure that all Bell Boys wear uniform according to the Sofitel Standard.

确保所有礼宾员根据索菲特标准着装