Exp Cust Exp Professional,Xi'an,BA

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Key Responsibilities

· Processing Returns

· Customer Invoicing

· Deliver Forecast Reports

· Order Processing

WE VALUE

· A broad knowledge of principles and best practices in (customer service)

· Excellent team and communication skills

· An ability to take initiative and work with limited direction

· An ability to influence at the operational level

· Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems