Duties and Functions:
- Handle HR inquiries, questions and requests from employees, including but not limited to employee life cycle, employee benefits etc.
- Counsel employees and explain company policies and daily operations.
- Manage and follow up on work orders and chatbots to ensure timely resolution of issues and provide accurate responses.
- Provide support for reporting and data analysis within the team to evaluate and improve the effectiveness of HR services.
- Work closely with cross-functional teams to ensure timely and accurate resolution of employee issues and needs.
- Participate in the planning, implementation and execution of HR programs.

Requirements & Qualifications:
- Bachelor degree or above
- Good command of spoken and written English.
- Familiar with HR related laws and regulations, and able to accurately interpret and apply these laws and regulations;
- Excellent communication and interpersonal skills, able to communicate effectively with employees of different levels and backgrounds;
- Ability to learn and adapt to change quickly and multi-task in a fast-paced work environment.
- Proficient in the use of Office 365 software
- Demonstrated team player.

职责和职能
- 处理员工的人力资源咨询、问题和请求，包括但不限于员工生命周期、员工福利、薪资等。
- 为员工提供咨询并解释公司政策和日常操作。
- 管理并跟进工单和聊天机器人，确保及时解决问题并提供准确回复。
- 为团队内部的报告和数据分析提供支持，以评估和改进人力资源服务的有效性。
- 与跨职能团队密切合作，确保及时准确地解决员工的问题和需求。
- 参与人力资源项目的规划、实施和执行。

要求与资格：
- 本科及以上学历。
- 良好的英语口语和写作能力。
- 熟悉人力资源相关法律法规，能够准确解释和应用这些法律法规；
- 出色的沟通和人际交往能力，能够与不同级别和背景的员工进行有效沟通；
- 能够快速学习和适应变化，并能在快节奏的工作环境中处理多项任务。
- 熟练使用 Office 365 软件
- 具有团队合作精神。