Responsibilities and Main Tasks:
• Single point of contact for high demanding accounts in regions
- Promote the “one AT&S” principle to the assigned customer.
- First interface to the assigned customer for all quality matters.
- Set directives for quality in the affected plants for the respective customer.
- Support strategic account development in the respective region.
- Organise rework/sorting at customer side, external companies or AT&S plants.
- Assure worldwide customer complaint process, drive and control necessary corrective actions, check effectiveness of 8D’s, handling of escalations, off spec. request handling.
• Understand Account Customer Requirements and feed CRM Team with information
- Work out Account Quality Specifics in Alignment with CRM Team (General Quality Expectations for Certain Regions).
- Act as Main Interface to the Customers for the respective accounts to understand and negotiate expectations to the Quality Management System (Quality Agreements) and as internal interface towards the CRM team.
- Understand Customer Specifications and involve in negotiations where necessary (first escalation level for assigned region) in coordination with the CRM team.
• Quality KPI Management
- Lead and continue improve customer satisfaction level at audits, QNET systemen, QTR scorecards etc. Corresponding preparation of regular reports and presentation for assigned customers to realize trends and define counteractions and or improvement projects
• Align and Conduct quality strategy of organization
- One voices for common topics from assigned customer to fulfill customer expectation and requirement.
- Be account members of assigned customers to handle quality activities.
- Realize targets / goal of customer quality organization.
- Work closely within CQM organization to align work packages in different regions towards assigned customer.
• Team Disciplinary
- Managing assigned team to continue working efficiency
Requirement：
1. Bachelor degree and above.
2. Experiences in electronic , automotive in electronics related, semi-conduct related, electronic circuit board industry and related industry etc.
3. 3-10 years of experience in Quality Management.
4. Proven soft skills are prefered , such as management skills, conflict mgt., preliminary project manangement.etc.
5. Profound knowledge of AT&S´s PCB manufacturing processes and technologies.
6. Good knowledge of Quality tools (FMEA, Control Plan, SPC, 8D) and management systems (Lean, Six Sigma, statistical methods etc.).
7. Proven experience in dealing with AT&S´s customers.
8. Excellent analytical problem resolution and organizational skills.
9. Diplomatic, result oriented and persistent personality with convincing negotiation skills.
10. Good communication/presentation skills and high intercultural awareness.
11. Highly flexible in terms of travelling.
12. Excellent command of English, additional language skills based on the assigned account are preferred but not mandatory.
13. Willingness to lead international, multicultural teams.
Once a resume is submitted to the recruiting company, it is considered that the applicant agrees to the collection, processing, use, and disclosure of their resume and other personal information by the recruiting company for recruitment purposes.
一旦向招聘公司投递简历，即视为应聘者同意招聘公司基于招聘目的而对其简历和其他个人信息进行收集、处理、使用和披露等。