Job Description职位简介
To manage the daily operations of the Housekeeping Department under the guidance of the superior, ensuring high standards of cleanliness and guest satisfaction.
在上级的指导下管理客房部的日常运作，确保高清洁标准和客户满意度。

Major Responsibility主要工作职责
• Implement housekeeping policies and procedures, ensuring they are adhered to by all staff members.
执行客房部政策和程序，确保所有员工能遵守。
• Monitor daily room status, coordinate with team leader to manage staff, and ensure the implementation of work plan, responsible for department work results..
监控每日客房状态，与团队领导协调管理服务员，并确保工作计划的执行，对部门工作结果负责。
• Review and follow up on arrival information for VIPs, regular guests, long-stay guests, groups, and special requests, ensuring smooth coordination with relevant departments.
审查并跟进贵宾、常规客人、长住客、团队客人及特殊要求的到达信息，确保与相关部门的顺畅协调。
• Enforce rules and regulations, ensuring operational procedures and service standards are consistently met.
执行规章制度，确保操作流程和服务标准得到一贯满足。
• Arrange work and rest schedules for housekeeping staff according to operational needs, ensuring efficient resource allocation.
根据运营需要安排客房部员工的作息时间，确保资源的高效分配。
• Maintain a professional image for the company and individuals in daily work and provide excellent customer service.
在日常工作及对客服务中维护公司和个人的专业性形象。
• Inspect and maintain the cleanliness and condition of apartments, strictly control the number of maintenance rooms and urge maintenance timeliness to maximize occupancy.
检查并维护客房和设备的清洁状况，严格控制维修房的数量和督促维修时效性，以最大化入住率。
• Supervise the cleaning and maintenance of public areas and back office (per the property actual condition) and responsible for the work results.
监督公共区域和后勤区域（根据物业实际情况）的清洁和维护，并对工作结果负责。
• Monitor and control the consumption of items and the use of cleaning equipment, control the incoming and outgoing warehouse management, and control the cost to ensure cost-effectiveness监控和控制物品消耗和清洁设备的使用，掌握客房部物资进出库管理和成本控制，确保成本效益。
• Manage stock inventory regularly, conducting monthly expenditure estimates to match actual consumption, innovate actively and take effective cost reduction measur