Key Responsibilities: • Direct customer engagement in quoting/ordering reviews/discussions • Provide advice on the setting up or selection of contracting entity, billing, ordering options and process, especially for non-standard solutions • Respond to Organic Growth Quote & Renewal requests and qualify the request options before raising Quoto • Manage quotations via QuoTO till closure • Use the company related tools for Change scenarios, Pricing & margin focus • Work closely with order management team in ensuring GOLD orders & invoices are processed timely • Assist in resolving billing disputes, facilitate face-to-face discussions where needed • Maintain customer inventory document and record • Coordinate with internal functions to resolve the issues in QTC process （Finance\billing\AR\Legal\Sales\TDT\COCM\Delivery team） • Familiar with the company tools in QTC process Orange Restricted Skills/ Experience profile • Minimum of 3-5 years related work experience in Sales operation, commercial management, business administration within the Telecom or IT industry and prior experience in Sales operation activities will be highly recommended. • Ability to act diplomatically within a difficult and demanding client environment under tight financial- and operational restraints. • High responsibility • Excellent communication skills • Ability to work under pressure and meet deadlines • Proficiency in English and Mandarin language essential • Good IT skills. In particular proficiency in Excel is essential • University degree or equivalent experience