1. File and retrieve corporate documents, records, and reports in relation to work orders, engineer time cards, warranty claims, and customer invoices.
1. 归档和检索公司文件、记录和报告，包括工单、工程师工时卡、质保索赔及客户发票相关文件。
2. Act as the contact and liaison between the customer and the maintenance department in matters of scheduling future work and invoicing work after completion.
2. 作为客户与维护部门之间的联系桥梁，协调未来工作的安排，并在工作完成后进行发票结算。
3. Provide a total cost estimate for the work to be performed: labour, material, and outside services.
3. 提供工作总成本估算，包括人工、材料及外部服务费用。
4. Continuously improve the job estimate, planning, and scheduling by receiving feedback from maintenance supervisors, maintenance leads, production supervisors, engineers, and production planners.
4. 通过收集维护主管、维护组长、生产主管、工程师及生产计划员的反馈，不断改进工作估算、规划和调度。
5. Identify and secure all parts and material required to complete the work by providing stores with the work order.
5. 识别并确认完成工作所需的所有零件和材料，并向仓库提供工单。
6. Maintain strong relationships with Original Equipment Manufacturers (OEMs) to improve the company’s ability to file claims efficiently and recover settlement amounts.
6. 维护与原始设备制造商（OEM）的良好关系，提高公司高效提交索赔及回收结算金额的能力。
7. Ensure compliance with all OEM requirements and warranty procedures, including proper documentation (files/warranty service records) and retention of all warranty claims; ensure all processing and reporting of warranty claims are completed in a timely manner.
7. 确保符合所有 OEM 要求及质保流程，包括所有质保索赔的正确文档（文件/质保服务记录）存档及保留，确保所有质保索赔的处理和报告及时完成。
8. Manage daily operations of warranty and planning departments, including workload, work in progress (WIP), OEM compliance, and other warranty or planning issues or concerns.
8. 管理日常质保及计划部门的运营，包括工作负载、在制品（WIP）、OEM 合规性及其他质保或计划相关问题。
9. Develop and monitor reports for reimbursement rates, service letters, claims, and activities.
9. 制定并监控报表，包括报销率、服务通告、索赔及相关活动。
10. Solve problems creatively with a high level of energy and initiative.
10. 以创造性思维解决问题，并展现高度的工作热情和主动性。
11. Any other tasks which may be required by management.
11. 完成管理层可能交办的其他任务。
Experience / Skills
经验 / 技能
1. Education: Bachelor’s Degree or above.
1. 学历： 本科及以上学历。
2. Experience: 3+ years in technical admin or planning, preferably in aviation.
2. 经验： 3 年以上技术管理或计划相关经验，航空行业经验者优先。
3. Skills: Proficient in Microsoft Office and ERP systems. Strong organizational, analytical, and communication skills. Familiar with OEM requirements and industry regulations.
3. 技能： 熟练掌握 Microsoft Office 及 ERP 系统，具备较强的组织能力、分析能力和沟通能力，熟悉 OEM 要求及行业法规。
4. Problem-Solving: Proactive and creative in addressing challenges.
4. 问题解决： 积极主动，具备创造性问题解决能力。