Keeta是全球领先的外卖平台美团旗下独立品牌，专注于国际市场的餐饮与商品即时配送服务，致力推进全球市场的创新发展，实践“帮大家吃得更好，生活更好”的公司使命。

不到一年，Keeta便成为中国香港外卖行业的领跑者。随后我们快速进入沙特阿拉伯，现已覆盖20余城。随着近期成功开拓卡塔尔、科威特和阿联酋，我们正带着同样的速度与创新前往中东更多国家和巴西。

岗位职责

1、制定规则：通过行业调研，对标等方法，制定服务治理包括判责、申诉等，服务管控（任务单、订单取消等）、虚假骑手、虚假订单等规则。

2、数据监控：监控、识别和分析骑手服务体验问题。

3、解决问题：协调有关团队优化处罚方案并推动落地，提升骑手服务表现指标，降低违规率。

【Responsible for rider service management】

1、Formulate rules: Through industry research, benchmarking and other methods, formulate service governance rules including accountability, appeals, service control (task orders, order cancellations, etc.), fake riders, fake orders, etc.

2、Data monitoring: monitor, identify and analyze rider service experience issues.

3、Solve problems: Coordinate with relevant teams to optimize the penalty plan and promote its implementation, improve rider service performance indicators, and reduce violation rates.

岗位基本需求

1、综合能力强，有责任心，为人踏实，能耐心研究规则，处理问题，思考优化策略。

2、逻辑清晰，对数据敏感，具备良好的数据洞察力和分析处理能力，具备SQL能力优先。

3、英语作为工作语言。

4、三年以上相关经验，体验治理工作经验优先。

【Job Requirements】：

1、Strong comprehensive ability, sense of responsibility, down-to-earth, able to patiently study rules, handle problems, and think about optimization strategies.

2、Clear logic, sensitive to data, good data insight and analytical processing capabilities, SQL skills are preferred.

3、English as a working language

4、More than three years of relevant experience, experience in governance work is preferred.

岗位亮点

团队氛围好，成长快；迅速发展的市场，机会更大；国际化事业，提升视野高度。

A good team atmosphere means rapid growth; a rapidly developing market offers greater opportunities; and an international career raises your horizons.