Keeta是全球领先的外卖平台美团旗下独立品牌，专注于国际市场的餐饮与商品即时配送服务，致力推进全球市场的创新发展，实践“帮大家吃得更好，生活更好”的公司使命。
不到一年，Keeta便成为中国香港外卖行业的领跑者。随后我们快速进入沙特阿拉伯，现已覆盖20余城。随着近期成功开拓卡塔尔、科威特和阿联酋，我们正带着同样的速度与创新前往中东更多国家和巴西。
岗位职责
1. 制定并持续完善骑手线下督导SOP，涵盖抽检流程、检查清单、评估标准和奖惩机制。依据客户投诉率、客户满意度、骑手服务准时率、装备合规率及安全事故等核心指标，规划并设计区域抽检计划并组织督导实施。
2. 现场核查督导工作情况，包括骑手对履约SOP、服务话术、行为规范、着装礼仪及安全操作的执行情况，进行评分、指导与现场纠偏。
3. 确保政府及平台合规要求（证件审核、安全防护、装备佩戴）得到有效落地，配合执法与稽查，维护运营合规底线，确保骑手符合本地劳动法规和平台安全标准。
4. 汇总分析督导数据、客户与骑手反馈，产出周度/月度/季度督导报告，推动跨部门优化改进和专项提升项目落地。
5. 与服务体验团队、3PL管理团队及培训团队密切协作，针对地面发现的问题场景协同推进流程优化、培训覆盖与服务体验升级。与法务及政策团队合作，应对不断变化的法规，持续提升合规管理水平。
1. Develop and continuously refine the on-site rider supervision SOP, covering sampling inspection processes, checklists, evaluation criteria, and reward-and-penalty mechanisms.Design and implement regional sampling plans based on core metrics—customer complaint rate, customer satisfaction, rider on-time service rate, equipment compliance rate, and safety incident rate.
2. On-site inspection of the patroller work, including the rider's compliance with SOP, service language, code of conduct, dress etiquette, and safety operation, scoring, guiding, and on-site correction.
3. Ensure compliance with government and platform requirements (document verification, safety gear usage, equipment checks); support law enforcement and audits to uphold operational compliance, ensure all riders meet local labor regulations and platform safety standards.
4. Compile and analyze supervision data alongside patroller, customer and rider feedback; produce weekly, monthly and quarterly supervision reports to drive cross-departmental improvements and targeted enhancement projects.
5. Work closely with the service experience team, 3PL management team, and training team to collaboratively promote process optimization, training coverage, and service experience upgrades for problem scenarios discovered on the ground. Partnering with legal and policy teams to adapt to evolving regulations and ensure compliance with best practices.
岗位基本需求
1. 3年以上外卖或即时配送行业现场督导、运营管理经验，有当地市场经验
2. 熟悉本地劳动法，具备合规管理或执行经验
3. 熟悉骑手全流程运营、服务SOP及当地合规与安全法规
4. 有骑手管理策略经验者优先，了解骑手日常工作及常见违规场景
5. 具备优秀的数据分析和项目管理能力，能独立完成抽检数据分析与可视化，并产出报告
6. 卓越的跨部门沟通、现场协调与执行力，能快速响应并解决一线运营问题。英语流利，具备阿拉伯语和印地语沟通能力者优先
1. Minimum of 3 years' patroller management or rider operations management experience in food-delivery or instant-delivery industries, nice to have local experience.
2. Familiarity with local labor laws and experience working with or managing compliance efforts.
3. Familiar with the entire process of rider operation, service SOP, and local compliance and safety regulations.
4. Prior experience in rider management strategy is strongly preferred, and understanding the daily work and common violation scenarios of riders.
5. Excellent data analysis and project management skills, capable of independently completing sampling data analysis and visualization, and producing reports.
6. Excellent cross-departmental communication, on-site coordination, and execution skills, able to quickly respond and solve frontline operational problems. Fluent in English, with communication skills in Arabic and Hindi.
具备以下者优先
有当地市场经验，多年和骑手打交道，知道骑手的一些工作行为特点或一些风险点；有骑手合规经验，了解当地法规
Having experience in the local market and dealing with riders for many years, I am familiar with some of their work behavior characteristics or risk points; Experienced in rider compliance and familiar with local regulations.
岗位亮点
1. 参与美团战略级出海业务，与全球优秀玩家正面交手；
2. 从0到1开拓新市场，体验创业激情；
3. 拥抱广阔的业务战场，有足够的空间和灵活度发挥你的才能，实现职业生涯快速成长；
4. 拓宽全球视野，和多元化团队一起协作。
1. Participate in Meituan's strategic overseas business and engage directly with top global players.
2. Develop new markets from 0 to 1 and experience the passion of entrepreneurship.
3. Embrace a vast business battlefield with ample space and flexibility to showcase your talents and achieve rapid career growth.
4. Broaden your global perspective and collaborate with a diverse team.