Position: Customer Service Representative
Key Responsibilities:
● Master Data Maintenance – New SAP account creation, extension of Customer sales
area, the management of SAP PCCU, data cleaning according to needs, etc.
● Provide customer order receipt and handling in Greater China, South East Asia and
other APAC country from receiving customer's order to shipment follow-up and complaint
handling.
● Enter customer(external/internal) order into SAP system within required timeline and
high accuracy based on standards and processes.
● Provide product availability and shipment schedule to customers within established
guidelines.
● Track order fulfillment, monitor cross-country and/or domestic deliveries, through close
work with overseas or local Logistics team, Forwarders and warehouses.
● Record customer complaints in the CRM system, coordinate the investigation with
relevant parties and provide root cause, corrective and preventive actions to customers..
● Support business growth and conduct special customer requirements if any.
● Other jobs that will be assigned according to Customer Service Team objectives.
● Participate in other Supply Chain activities if assigned.
Requirements:
● Bachelor degree (STEM is preferred)
● Good oral and written communication skills in Korean and English
● Has relevant working experience in Customer Service, International Trade, Logistics or
Supply Chain. SAP experience is highly preferred.)
● Good at Microsoft Office software, Good excel skill is highly preferred
● Good interpersonal skills and teamwork spirit.
● Strong analytical and problem-solving skills, quick in learning, and able to work under
pressure.