• 公司：外资医疗器械公司


• 职位：服务计划助理 Service Planning Assistant


• 地点：浦东新区前滩


• 办公时间：9:00-17:30（做五休二，安排周末两天居家上班，平时两天休息）


• 服务期限：1年/Contractor（有续签机会）

工作内容：

1. Responsible
   for handling case creation from all channels, ensuring dispatched
   correctly and on time, answering customer inquiries 负责建立、派送各渠道收到的工单需求；确保准确、及时派出；解答内部咨询及信息查询；


2. Handle the case requirements
   received by platforms such as hotline, WeChat, and public ********* etc. 对热线、微信、公共邮箱等平台收到的工单需求进行处理；


3. Respond to internal
   consultations and information inquiries, and transfer technical issues to
   relevant personnel for follow-up 回复内部咨询及信息查询，技术问题转接给相关人员跟进；


4. Good use of CRM , telephony
   system, online chat tools 熟练运用客户信息管理系统及电话系统，在线谈话工具；


5. Master and skillfully use
   telephone communication skills 掌握并熟练运用电话服务沟通技巧；


6. To achieve department and
   individual Key Result 达成部门及个人 Key Result指标；


7. Other projects or tasks
   assigned by line manager 主管指派的其他任务。

岗位要求：

1. At least
   Bachelor Degree 本科学历以上；


2. More than 2 years working
   experience 两年以上工作经验；


3. Clinical laboratory or
   medical related working experience is preferred 有医学检验及相关医学背景优先；


4. Call centre related working
   experience is preferred 呼叫中心相关工作经验优先；


5. Basic in English spoken and
   writing; 具备良好的英文读写能力（需要看懂英语系统）；


6. Good computer skill in office
   software 熟悉办公室操作软件；


7. Cross-functional
   communication skill 具有跨部门沟通能力；


8. Speaking in a clear voice,
   mandarin standard, good communication and understanding capability 普通话标准，吐字清晰，沟通及理解能力强；


9. Quick thinking, good sense of
   customer service 客户服务理念强，思维敏捷；


10. Good-natured, patient,
    responsible, with team work spirit, be able to work under pressure and
    conflict management capability 和蔼，耐心，负责，有团队合作精神，能够在一定压力下完成工作；


11. Ability to do detail work and
    proactive meet customer’s needs 具备做细致工作的能力，积极满足客户需求。