Responsibilities
 Resolve software-related issues reported by customers or users.
 Provide software-related support via email, phone, chat, or in-person.
 Diagnose problems in software applications, configurations, or environments.
 Use debugging tools, logs, or simulations to identify the root cause.
 Analyzing and implementing appropriate software improvement and fixes.
 Applying the company coding rules for high quality Software development.
 Implementation of additional SDKs features part of existing high-performance X-ray systems
libraries and GUI applications for multiple target platforms (Linux, Windows and MacOS).
 Unit testing of the feature or fixes implemented by yourself.
 Support for Software testing tools for debugging and quality assurance including test
automation.
 Improvement of existing internal or external technical documentations.
Qualifications
 Experience on Software technical support for SDK components.
 Experience in C++ libraries debugging and development for Windows and Linux.
 Basic knowledge in C++ and object oriented programming in context of Software solutions.
 Preferably experience in Qt, Python and C#.
 Preferably on-site software support experience.
 Excellence in logical analysis, diagnostic, debugging and problem-solving skills.
 Fluent written and spoken English.
 Readiness to work in global and multi-cultural team.
 Preferably Bachelor or master’s degree in computer science or equivalent.
Desirable
 Experience on support and software development for real-time systems, preferably from (Xray)
camera/video/image processing applications including the interfaces to device and client
application
 Understanding for firmware/hardware interface in a system level
 Experience with GIT versioning workflow
 Experience in Agile Scrum framework (with Confluence/Jira tools)
 Not afraid of taking in charge challenging troubleshooting cases