职位描述

Responsible for daily work of the team and ensure the normal operation.

- Supervise the operational data of the call center and conduct proper onsite management.

- Properly distribute the daily for staff within the team.

- Supervise the staff KPI and take precautions to enhance the ability of the staff.

- Host daily meetings

- Train and convey new procedures and monitor the implementation and performance.

- Deal with the complaints.

- Communicate with staff regularly.

- Conduct communication concerning the monthly performance appraisal with staff.

- Arrange rational shift by estimating the volume of business.

- Propose projects that optimize the working procedures and complete them.

- Deal with emergencies.

- Cooperate closely with other team leaders.

- Complete the tasks assigned by Operation Manager/Group Leader in time.

任职资格

- Full-Time Bachelor’s degree or above.

- Two years managerial experience in customer service team preferred.

- Experience in internet companies, call centers, or tourism industry preferred.

- Good ability in minority language (according to the language mastered).

- Good English skills in listening, speaking, reading and writing, fluent in other languages(JP/KR/HK etc.) based on business needs.

- Good strain management capacity.

- Good communication skills.

- Good team work spirit.

- Good sense of responsibility

- Good self-management skills.

- Good ability in data analysis.

- Excellent experience in project management.

- Ability to lead and motivate teams.

- Ability to create an atmosphere of effectiveness, unity and activeness.