1. Respond to comments concerning support issues made on our social channels in a timely, friendly, and professional manner, to educate and create positive connections with our customer community;

2. Enhance the brand by increasing social media presence; responding to all inquiries in a timely manner;

3. Resolve product or service problems by determining the issue, selecting the resolution and implementing the correction to customer satisfaction;

4. Paired with the understanding of our business, product and service and provide thoughtful, strategic insight regarding customer requests;

5. Conduct follow-up with customers to ensure any issues are resolved in a timely manner;

6. Recommend potential products or services to management by understanding customer needs;

7. Marketing and/or customer service support as needed;

8. Other duties as assigned.

1. 3+ years in a customer support role, preferably with experience providing support via social media;

2. Exceptional written communication skills with keen attention to detail;

3. Full-Time Bachelor's degree;

4. Working experiences in OTA, travel, hotel, airline business industries;

5. Excellent problem solving ability;

6. Easily adaptable to change in a fast paced, deadline driven environment;

7. Full professional proficiency in English.